What is the difference between Alhena AI and Gleen AI?

Gleen AI rebranded to Alhena AI in early 2025 to reflect its evolution from a simple support tool to a comprehensive 'agentic' platform that drives revenue and manages brand visibility.

How does Alhena avoid hallucinations?

Alhena uses a proprietary retrieval-augmented generation (RAG) stack that ensures the AI only speaks when it finds a match in your uploaded documentation and verified data sources.

What counts as a conversation credit?

A credit is used when the AI resolves or assists in an interaction. Spam, irrelevant messages, or immediate handoffs to humans do not consume credits.

Can Alhena AI process returns or update orders?

Yes, it features an agentic architecture that allows it to trigger workflows in Shopify, Zendesk, and other platforms to perform actions like canceling orders or processing returns.

Does it support languages other than English?

Yes, Alhena AI supports over 90 languages, allowing global brands to provide consistent support and shopping experiences worldwide.

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Customer support

Freemium

Alhena AI

Hallucination-free generative AI for e-commerce. Automates support, processes returns, and optimizes brand visibility across AI search engines like ChatGPT and Perplexity.

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Rating

Reviews

Upvotes

3 months ago

Listed

AI Agents

Customer Support

E-commerce

Chatbot

Revenue Growth

AI Visibility

Order Management

Sales Automation

Workflow Automation

Tool information

Provider

Alhena AI (Gleen)

Platforms

Web

Shopify

WooCommerce

Salesforce Commerce Cloud

Slack

Discord

Zendesk

Languages

English

Multilingual (90+ languages supported)

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About Alhena AI

What the tool does and who it's for

Alhena AI (formerly Gleen AI) is an agentic generative AI platform designed for e-commerce and customer success. Unlike standard chatbots, Alhena uses a multi-model approach to deliver hallucination-free responses grounded in a company's specific knowledge base, including websites, product catalogs, and help desk tickets. It features specialized agents for product search, order management, and automated support, capable of executing complex workflows like processing returns and tracking shipments. Beyond support, it includes AI Visibility (AEO/GEO) tools to optimize how brands appear in AI-powered search engines like ChatGPT and Google AI Overviews.

Key capabilities

Agentic Architecture: Executes actions like processing refunds and booking appointments, not just answering questions.

Hallucination-Free Guarantee: Responses are strictly grounded in verified company data to ensure 100% accuracy.

AI Visibility Optimization: Tools for Answer Engine Optimization (AEO) to improve brand presence in AI search results.

Omnichannel Support: Integrates across web chat, email, social media (DMs/comments), Slack, and Discord.

Voice AI: Human-quality voice assistant ready for phone and SIP-line integration to replace hold music.

Seamless Escalation: Automatically hands off complex queries to human agents with full conversation context.

Automatic Knowledge Sync: Ingests data from Notion, Google Workspace, product catalogs, and messy spreadsheets.

Sentiment Analysis: Detects customer emotions in real-time to adapt the AI's tone and prioritize urgent cases.

Pricing

Freemium — plans below

Free

$0/mo

Up to 25 conversations/mo
500 URLs (SKUs) in knowledge base
1 AI Profile
AI Visibility Audit
Monitor 1 AI Engine

Essentials

Growth

$499/mo

Up to 550 conversations/mo
75 AI questions tracked
25 Content optimization credits
Advanced Analytics
Social Commerce integrations

Scale

$999/mo

Up to 1,200 conversations/mo
150 AI questions tracked
Daily training frequency
50 Content optimization credits
Competitor benchmarks

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