How does Answerly prevent hallucinations?

Answerly uses a 'Strictly Data' approach where the AI is instructed to only answer based on the information provided in your Knowledge Hub. If the answer isn't in your docs, it triggers a fallback or a human-takeover prompt.

Can I train the AI on my live website?

Yes. You can provide your website URL, and Answerly will scrape the content. With real-time training enabled, it will automatically update its knowledge as you update your site.

Does it support WhatsApp?

Yes, Answerly offers integration options to connect your trained AI assistant to WhatsApp, allowing for mobile-first customer engagement.

What is the 'Knowledge Lens'?

The Knowledge Lens is a management feature that allows you to see the AI's internal 'brain.' You can search for specific facts the AI knows and edit them instantly without retraining the entire model.

Is there a free version available?

Yes, Answerly offers a 'Free Forever' plan that includes one AI agent and one training dataset, though it includes Answerly branding.

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Customer support

Freemium

Answerly

Transform your docs into an AI support agent. Answerly provides instant, accurate customer service grounded in your data with whitelabel options for agencies.

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Rating

Reviews

Upvotes

3 months ago

Listed

AI Chatbot

Customer Support

Knowledge Base

Lead Generation

Whitelabel

SaaS

Automated Support

No-Code AI

Tool information

Provider

Answerly

Platforms

Web

Shopify

Languages

English

Multi-language support

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About Answerly

What the tool does and who it's for

Answerly is an AI-powered customer support platform that transforms your business documentation—including websites, PDFs, Google Docs, and spreadsheets—into a highly accurate AI chatbot. Unlike generic chatbots, Answerly uses a 'Knowledge Hub' to ensure responses are grounded strictly in your provided data, virtually eliminating hallucinations. It features a unique 'Knowledge Lens' for real-time auditing of the AI's information, built-in lead capture forms, and an Agency mode for whitelabeling. It serves as an automated first line of defense for support teams, resolving repetitive FAQs and syncing with CRMs while offering human-takeover options when necessary.

Key capabilities

Knowledge Hub: Ingest data from websites, PDFs, Google Sheets, and Notion to train your AI.

Knowledge Lens: A specialized interface to view and edit exactly what the AI knows in real-time.

Real-time Training: Automatically syncs and updates knowledge as your source documents change.

Lead Capture: Integrated forms that the AI prompts users to fill out during conversations.

Whitelabeling: Full agency features to brand the dashboard and manage clients under your own identity.

Human Takeover: Seamlessly transition from AI to a human agent for complex queries.

Agent Health Monitoring: Analytics to track knowledge gaps and identify where the AI struggles.

2-Way Sync: Native integrations with 15+ CRMs to sync leads and interaction data.

Pricing

Freemium — plans below

Free

1 AI Agent
1 Website
1 AI Training Dataset
1 Workspace Seat
Answerly Branding
Basic AI Models

Starter

$9/mo

Unlimited Messages
3 AI Agents
3 Websites
5 AI Datasets
Bring Your Own Key (BYOK)
No Answerly Branding

Pro

Agency

$69/mo

Full Whitelabeling
Custom Branding
Manage Client Workspaces
Custom Domains
Reseller Capabilities

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