How does AskTimmy learn about my products?

AskTimmy instantly familiarizes itself with your Shopify product catalog upon installation, using your descriptions and tags to provide accurate recommendations.

Can it help customers track their orders?

Yes, it collects the order ID directly in the chat and provides real-time shipping status and tracking information.

Does it support multiple languages?

Yes, AskTimmy supports over 50 languages, making it suitable for international Shopify stores.

What happens if the AI cannot answer a question?

The tool can be configured for a 'Chat Handover' where it provides your contact details or integrates with other live chat apps for human intervention.

Is there a way to control costs?

Yes, you can set a monthly AI reply budget and define limits for replies per user or conversation to manage your spending.

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Shopping

Freemium

AskTimmy

AI shopping assistant and support chatbot for Shopify that automates customer service, provides product recommendations, and enables photo-based search to increase sales.

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Rating

Reviews

Upvotes

3 months ago

Listed

Ecommerce

Shopify

Customer Support

AI Chatbot

Product Recommendation

Order Tracking

Shopping Assistant

Visual Search

Sales Automation

Tool information

Provider

Logbase

Platforms

Web

Shopify

Languages

English

French

Spanish

German

Italian

Dutch

Danish

Over 50 languages supported

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About AskTimmy

What the tool does and who it's for

AskTimmy is an AI-powered shopping assistant and customer support chatbot specifically designed for Shopify stores. It leverages generative AI to handle up to 90% of repetitive customer inquiries, such as order tracking ('Where is my order?') and policy questions, while actively boosting sales through intelligent product recommendations. The tool features advanced capabilities like AI smart search and photo-based product discovery, allowing customers to upload images to find matching items. It operates 24/7, integrates directly with Shopify's inventory for live tracking, and offers a highly customizable chat widget to match store branding.

Key capabilities

Automated Order Tracking: Customers can get real-time shipping updates and tracking info instantly by asking 'Where is my order?'.

AI Product Discovery: Contextual search that understands natural language queries like 'Show me heart-shaped pendants'.

Visual Photo Search: Allows shoppers to upload images to find similar or matching products within the store catalog.

24/7 Customer Support: Handles policy-related questions and repetitive FAQs without human intervention at any time.

Smart Nudges & Upselling: Proactively engages users with conversation starters, offers, and product bundles to increase AOV.

Live Inventory Sync: Directly connects with the Shopify store to provide accurate stock information during conversations.

Customizable Widget: Fully adjustable appearance including colors, avatars, and icons to align with brand aesthetics.

Human Handover: Options to forward merchant contact details or connect with live chat apps if the AI cannot resolve a query.

Pricing

Freemium — plans below

Free

250 AI replies (lifetime)
Zoom / chat / email support
Basic setup

Starter

$24/month

1000 AI replies per month
AI Product Discovery
Automated Customer Support
Customizable knowledge base
Configurable budget limits

Plus

Pro

$99/month

2500 AI replies included
Custom AI flow
Product bundles
Advanced photo search
AI-generated product pitch
Live inventory tracking
Account manager

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