What core channels does BIK support?

BIK supports multichannel communication across WhatsApp, Instagram, Facebook Messenger, and Email.

Does BIK integrate with Shopify?

Yes, BIK features deep integration with Shopify, allowing it to sync product data for AI-driven recommendations and track purchase-based behavior.

Are there limits on the number of segments I can create?

There is no limitation on the number of segments you can create on BIK, and segment management is typically included in the multichannel campaigns package.

Does BIK provide an API for developers?

Yes, BIK offers an API organized into three categories: Message APIs for WhatsApp, Event APIs for data ingestion, and Flow APIs for triggering predefined automation like abandoned cart reminders.

How does BIK help with lead acquisition?

BIK uses gamified widgets (such as Spin the Wheel), conversational ads (Click-to-WhatsApp), and automated retargeting to capture and convert leads.

Can BIK handle customer support?

Yes, BIK includes an AI Helpdesk that consolidates messages from various social channels into one interface for support agents.

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E-commerce optimization

Freemium

BIK

AI-powered marketing automation for eCommerce. Unify customer data, automate WhatsApp and Instagram campaigns, and boost conversions with personalized product recommendations and gamified widgets.

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Rating

Reviews

Upvotes

3 months ago

Listed

E-commerce optimization

Marketing Automation

Customer Data Platform

WhatsApp Marketing

Instagram Automation

Lead Acquisition

AI Product Recommendations

Chatbots

Email Marketing

Customer Support AI

Tool information

Provider

Manifest AI

Platforms

Web

Shopify

Languages

English

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About BIK

What the tool does and who it's for

BIK is an AI-powered marketing automation and Customer Data Platform (CDP) designed specifically for eCommerce brands to boost ROI and customer engagement. It unifies customer data from various social channels and Shopify stores to enable precision targeting and hyper-personalized messaging. The platform streamlines interactions across multiple channels including WhatsApp, Instagram, and Email, providing tools for automated campaigns, AI-driven product recommendations, and gamification widgets like 'Spin the Wheel' to capture leads. With its integrated AI Helpdesk and real-time analytics, BIK helps brands manage customer support and marketing under a single roof, optimizing every touchpoint from lead acquisition to repeat purchase.

Key capabilities

Unified Customer Data Platform (CDP) for 360-degree audience views.

Multichannel automation across WhatsApp, Instagram, Facebook, and Email.

AI-driven product recommendations integrated with Shopify stores.

Gamification widgets like spin-the-wheel and back-in-stock notifications.

Visual Flow Builder for creating automated customer journeys and abandoned cart reminders.

AI Helpdesk for centralized customer support with real-time chat translations.

Advanced segmentation based on purchase behavior and customer preferences.

Real-time analytics dashboard to track campaign performance and ROI.

CTWA (Click-to-WhatsApp) automation to convert ad traffic into sales.

Template library with over 100+ ready-to-use communication templates.

Pricing

Freemium — plans below

Free Plan

Platform installation
Basic segmentation
Limited multichannel access
Additional usage charges may apply

Paid Tiers

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