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Collab.com
Customer support
Contact

Collab.com

An AI-powered omnichannel contact center platform that unifies voice, chat, and social media with agentic AI tools like Virtual Agents and Agent Assist to enhance customer support efficiency.

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Rating
0
Reviews
0
Upvotes
3 months ago
Listed
Customer support
Omnichannel
Contact center
Virtual Agents
Agent Assist
Speech Analytics
Help desk
Customer Experience
AI Automation
CCaaS
Tool information
Provider
Collab (part of Lumine Group)
Platforms
Web-based
Windows
macOS
Android
iOS
Languages
English
Spanish
Portuguese
French
German
Italian
API Available
Yes
Added to directory
3 months ago
Last updated
about 1 month ago
Rating
Not available
Pricing
Contact

About Collab.com

What the tool does and who it's for

Collab.com provides an AI-powered omnichannel contact center platform designed to unify customer interactions across voice, video, chat, social media, and WhatsApp. Its core offering, AI Studio, integrates agentic AI to automate routine tasks via Virtual Agents while supporting human staff with real-time Agent Assist and Speech Analytics. The platform is highly flexible, supporting cloud, on-premise, and hybrid deployments, and it leverages technologies like Retrieval-Augmented Generation (RAG) to ensure AI responses are grounded in company data. By centralizing communication and using AI-driven insights, Collab.com helps enterprises in sectors like telecom, finance, and government improve efficiency and customer satisfaction metrics without losing the human touch.

Key capabilities

AI Studio: A suite of tools including Virtual Agents for automated end-to-end conversations across voice and chat.
Agent Assist: Real-time guidance and knowledge surfacing to help live agents provide faster, more accurate answers.
Omnichannel Routing: Unifies voice, email, WhatsApp, and social media into a single interface for seamless context switching.
Speech Analytics: Uses AI to analyze 100% of recorded interactions for sentiment detection and coaching opportunities.
Intelligent Ticketing: AI-to-AI orchestration that understands requests and executes resolution paths across systems.
Gamification: Engages agents with goals, rewards, and team challenges to improve performance and motivation.
Flexible Deployment: Supports cloud-native (Nubitalk), on-premise, and hybrid infrastructure setups.
Agentic AI: Employs autonomous agents that can plan, replan, and act using tools like Anthropic Skills and Google A2A.

Pricing

Contact — plans below

Enterprise

Most popular

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  • Full Omnichannel Support
  • AI Studio access
  • Speech Analytics
  • Custom CRM integrations
  • Workforce Optimization
  • 24/7 technical support

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