How does the AI draft replies?

The AI reads your uploaded documentation and support articles. When a customer asks a question via chat or email, Craftman scans that knowledge to generate a relevant draft for you to review.

Can I use it for email support too?

Yes, Craftman allows you to forward your support emails to the platform so you can manage them alongside your live chat messages in one unified feed.

Does the AI send messages automatically?

Craftman focuses on human-approved AI. It drafts the reply for you to review, edit, and click 'Send', preventing 'scary' bot hallucinations and ensuring high-quality support.

Is there a free version?

Yes, there is a 'Free Forever' plan that includes 1 chat widget and 20 AI replies per month, designed for trying out the platform.

How long does setup take?

Setup is designed for speed and typically takes about 5 minutes. You can add the chat widget to your site and start seeing AI-drafted responses almost immediately.

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Customer Support

Freemium

Craftman

A lightweight AI support inbox that unifies chat and email. It drafts human-approved replies based on your docs to help founders resolve support tickets 10x faster.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Support

AI Chatbot

Unified Inbox

Startup Tools

Email Automation

Help Desk

Feedback Management

SaaS

Tool information

Provider

Craftman AI

Platforms

Web

Windows

macOS

Languages

English

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Craftman

What the tool does and who it's for

Craftman is an AI-powered customer support inbox designed specifically for startups and founders to manage both chat and email from a single interface. It serves as a lightweight alternative to complex platforms like Intercom, focusing on speed and simplicity. The tool uses AI to scan your existing documentation and automatically draft contextual replies to customer inquiries. Founders can review, edit, and send these human-approved drafts in seconds, significantly reducing the time spent on repetitive support tasks. It includes features like unified email and chat feeds, feedback boards, and a customizable website chat widget to maintain a continuous support presence without the overhead of a large team.

Key capabilities

Unified Support Feed: Manage both website chat and forwarded support emails in one centralized view.

AI-Drafted Replies: Automatically generates response drafts based on your documentation and past interactions.

Human-in-the-Loop: Allows founders to review and edit AI suggestions before sending to ensure accuracy.

Customizable Chat Widget: Easily embed a branded chat interface on any website to engage visitors.

Feedback Boards: Integrated system for collecting and managing user feedback and feature requests.

Document Learning: Directly imports data from your existing docs to train the AI on your specific product.

API Access: Advanced integration options for teams needing to connect support data with other internal tools.

Quick Setup: Designed for 5-minute implementation with no complex configuration required.

Pricing

Freemium — plans below

Free

1 chat widget
Email + chat unified inbox
20 AI replies per month

Pioneer

$29/month

1 chat widget
Email + chat unified inbox
1,000 AI replies per month
AI draft suggestions

Builder

$49/month

1 chat widget
Email + chat unified inbox
1,000 AI replies per month
Feedback Boards included

Pro

Legend

$149/month

Unlimited widgets
20,000 AI replies per month
Custom AI training
Feedback Boards
API access
Dedicated support

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