Does CX Genie offer a free version?

Yes, CX Genie has a forever-free plan that includes 1 seat and up to 200 conversations per month.

Can I integrate CX Genie with my Shopify store?

Yes, CX Genie provides native e-commerce integrations, including Shopify, to assist with product inquiries and order tracking.

How does the AI-to-human handover work?

The AI monitors the conversation and can automatically transfer the chat to a live human agent based on specific keywords, user sentiment, or if it cannot answer a query.

Can I use CX Genie on mobile?

Yes, CX Genie offers mobile apps for iOS and Android so agents can manage live chats and tickets on the go.

Is there a white-label option for agencies?

Yes, the Business plan includes white-labeling, allowing agencies to rebrand the platform and offer it to their own clients.

Does it support multiple languages?

Yes, CX Genie supports over 100 languages, allowing the AI to automatically detect and respond in the customer's preferred language.

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Customer Support

Freemium

CX Genie

An AI-powered virtual agent and help desk platform that automates customer support across multiple channels with 24/7 multi-language response and seamless human-in-the-loop handoff.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Support

AI Chatbot

Help Desk

No-Code

Lead Generation

E-commerce

Multi-channel

Automation

Virtual Agent

White Label

Tool information

Provider

CX Genie

Platforms

Web

iOS

Android

Shopify

WordPress

Languages

English

Spanish

French

German

Chinese

Japanese

Vietnamese

and 100+ others

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 hours ago

Rating

Not available

Pricing

Freemium

About CX Genie

What the tool does and who it's for

CX Genie is an all-in-one AI-powered customer support platform that deploys intelligent virtual agents across multiple channels. It combines a no-code chatbot builder, live chat capabilities, and a comprehensive help desk to automate responses while ensuring seamless human handoff. The platform utilizes advanced NLP to understand user intent, providing 24/7 support in over 100 languages. It features automated workflows, lead qualification, and deep integrations with social media, e-commerce platforms like Shopify, and communication tools like WhatsApp and Slack. Designed for scalability, it serves solo founders through to large agencies with white-label solutions.

Key capabilities

No-Code AI Agent Builder: Create and train custom AI chatbots without writing any code.

Multi-Channel Unified Inbox: Manage conversations from WhatsApp, Facebook, Instagram, and more in one place.

Smart AI-to-Human Handoff: Automatically escalate complex queries to human agents when needed.

Automated Workflows: Drag-and-drop interface to build complex support and sales automation logic.

Multi-Language Support: Automated 24/7 replies in over 100 languages to serve a global audience.

E-commerce Integration: Native support for platforms like Shopify to handle orders and product queries.

Lead Qualification: Identify and qualify potential customers automatically during conversations.

White-Label Solution: Rebrand the entire platform for agencies to offer as their own service.

Public API & SDKs: Comprehensive API access and Flutter packages for custom app integrations.

Knowledge Base Integration: Sync your website or documents to train the AI on your specific business data.

Pricing

Freemium — plans below

Free

1 Seat
200 conversations/month
AI Agent access
Live Chat
Help Desk
Knowledge base sync

Starter

Team

$89.99/mo

15 Seats
15,000 conversations/month
Advanced AI workflows
Team collaboration tools
Advanced analytics

Business

$249.99/mo

Unlimited Seats
60,000 conversations/month
White label solution
API access
Priority support

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