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Dialpad AI
Customer engagement
Freemium

Dialpad AI

A platform-native AI engine providing real-time transcriptions, live coaching, and automated call summaries to optimize customer interactions and team productivity.

Rating
0
Reviews
0
Upvotes
3 months ago
Listed
Customer engagement
Sales enablement
Transcription
AI analytics
Contact center
Voice AI
Speech coaching
Business communications
NLP
Tool information
Provider
Dialpad
Platforms
Web
Windows
macOS
iOS
Android
Languages
English
Spanish
French
Japanese
Dutch
German
Italian
Portuguese
Korean
API Available
Yes
Added to directory
3 months ago
Last updated
about 2 months ago
Rating
Not available
Pricing
Freemium

About Dialpad AI

What the tool does and who it's for

Dialpad AI is a proprietary artificial intelligence engine built directly into a unified communications platform. It leverages natural language processing (NLP) and machine learning to analyze conversations in real-time, providing automated transcriptions, live coaching, and post-call summaries. Designed for sales, support, and internal collaboration, it identifies action items, tracks customer sentiment, and generates AI-powered scorecards to improve team productivity and customer satisfaction. The engine is trained on billions of minutes of proprietary data, allowing it to offer specialized features like Real-Time Assist (RTA) cards and automated call purpose categorization across voice, video, and messaging channels.

Key capabilities

Real-time call transcription for voice and video meetings.
Automated post-call summaries with key highlights and action items.
Live sentiment analysis to track caller mood during conversations.
Real-Time Assist (RTA) cards that provide agents with instant answers.
AI-powered CSAT (Customer Satisfaction) scoring for every interaction.
Speech coaching to track agent talk-to-listen ratios and pace.
AI Playbooks to guide sales and support teams through workflows.
Advanced keyword and phrase tracking for competitive intelligence.
Seamless CRM integration to sync transcripts and summaries automatically.
AI Agent capability for autonomous voice and digital customer service.

Pricing

Freemium — plans below

Standard

$15/mo

  • Unlimited calling
  • AI-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics
  • Standard AI Meetings

Pro

Most popular

$25/mo

  • 24/7 Live Agent support
  • CRM integrations (Salesforce, HubSpot, etc.)
  • Global SMS capabilities
  • Multiple phone numbers per account
  • Hold queues and power dialer access

Enterprise

Contact sales

  • Unlimited office locations
  • 100% Uptime SLA
  • SAML/SSO configurations
  • Advanced AI Scorecards
  • Custom data retention policies

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