Does Dixa offer a free trial?

Yes, Dixa offers a free trial for teams to test the omnichannel features and AI capabilities before committing to a paid plan.

Which channels are supported by Dixa?

Dixa supports voice (phone), email, live chat, SMS, WhatsApp, Facebook Messenger, and Instagram.

Can Dixa integrate with my CRM?

Yes, Dixa has native integrations for major CRMs including Salesforce, HubSpot, and Microsoft Dynamics 365.

Does Dixa support automated call routing?

Yes, it features an intelligent routing engine that uses skill-based routing, IVR, and external data to connect customers to the right agent.

What AI features are included?

Dixa includes AI intent detection, an AI Co-pilot for agents (summaries and replies), and AI-driven quality assurance as add-ons or within higher tiers.

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Customer support

Paid

Dixa

Dixa is an omnichannel customer service platform using AI intent detection and intelligent routing to unify voice, chat, and email for personalized support at scale.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

Omnichannel

Help desk

AI Agent

CRM integration

Contact center

Customer experience

Ticketing system

Automated routing

Tool information

Provider

Dixa ApS

Platforms

Web

iOS

Android

Languages

English

Spanish

Danish

German

French

Dutch

Swedish

Norwegian

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Paid

About Dixa

What the tool does and who it's for

Dixa is a conversational customer service platform that unifies voice, email, chat, and social messaging into a single interface. Leveraging AI-powered intent detection and an intelligent routing engine, it connects customers to the most qualified agents based on expertise and real-time data. The platform focuses on eliminating silos by integrating deeply with CRMs like Salesforce and HubSpot, and e-commerce tools like Shopify, allowing agents to view order histories and customer context without switching tabs. Its AI suite includes automated summaries, smart replies, and a knowledge-centered service to improve resolution times and drive customer loyalty.

Key capabilities

Omnichannel Workspace: Centralizes voice, email, SMS, WhatsApp, and social media into one thread.

Intelligent Routing: Uses external data and agent expertise to route conversations to the best-suited team member.

AI Intent Detection: Automatically identifies customer needs from incoming messages to trigger workflows.

AI Co-pilot: Provides agents with smart replies, conversation summaries, and real-time translations.

Knowledge-Centered Service: Delivers real-time support content and documentation directly to agents and customers.

E-commerce Integration: Native deep links with Shopify, Magento, and WooCommerce for live order tracking.

Advanced Analytics: Provides real-time and historical insights into agent performance and CSAT scores.

Automated Workflows: No-code automation builder for handling repetitive tasks and escalation logic.

Pricing

Paid — plans below

Growth

$89/agent/month

All core channels (voice, email, chat, SMS, social)
Queue-based routing
Unlimited phone numbers in 160+ countries
CSAT surveys
Standard integrations (Shopify, HubSpot, Salesforce)

Ultimate

Prime

$179/agent/month

Everything in Ultimate
Advanced AI intent detection
Custom user roles & permissions
Enterprise API limits
Single Sign-On (SSO)
Sandboxing

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