Is my data used to train AI models?

No. Dovetail uses a tailored AI infrastructure where data is not used to train models for Dovetail or other customers, ensuring complete privacy and security.

Who counts as a paid user in Dovetail?

Paid users are 'Managers' or 'Contributors' who add data and perform analysis. 'Viewers' who only read and comment on insights are free and unlimited.

Does Dovetail support video analysis?

Yes, Dovetail allows you to upload video files, automatically transcribes them, and lets you create highlight reels to share 'the voice of the customer' directly.

Can I integrate Dovetail with my existing tools?

Yes, Dovetail integrates with tools like Zoom, Google Drive, OneDrive, Slack, Microsoft Teams, Salesforce, and Zapier to automate data ingestion.

What is the difference between Projects and Channels?

Projects are designed for deep-dive research like interviews and usability tests, while Channels are for continuous, high-volume feedback like support tickets and reviews.

What happens if I cancel my subscription?

Upon cancellation, your workspace enters a read-only state for 30 days, allowing you to export your data before it is deleted according to the retention policy.

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Customer analysis

Freemium

Dovetail

AI-powered customer insights hub that centralizes feedback, automates data analysis, and generates structured reports to help teams make customer-driven decisions faster.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Insights

UX Research

Qualitative Analysis

User Feedback

AI Transcription

Product Management

Sentiment Analysis

Research Repository

Thematic Analysis

Tool information

Provider

Dovetail

Platforms

Web

Slack (Integration)

Microsoft Teams (Integration)

Languages

English

Spanish

French

German

Italian

Japanese

Korean

Chinese (Simplified)

Dutch

Russian

Arabic

Vietnamese

Ukrainian

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Dovetail

What the tool does and who it's for

Dovetail is an AI-native customer intelligence platform designed to centralize, analyze, and distribute customer insights across an organization. It serves as a unified repository for qualitative research, automatically transcribing interviews, identifying themes across scattered feedback, and generating shareable reports. By leveraging advanced AI agents and semantic search, Dovetail helps product, design, and research teams transform raw data from sources like Zoom, support tickets, and surveys into actionable roadmap decisions while maintaining enterprise-grade security and compliance.

Key capabilities

AI-Powered Transcription: Automatically convert audio and video recordings into searchable text with multi-language support.

Thematic Clustering: Use AI to automatically group highlights and feedback into emerging themes on a visual canvas.

AI Chat: Query your entire research repository to get instant summaries and answers based on customer data.

Insight Reports & Reels: Generate structured reports and video highlight reels with one click to share with stakeholders.

Channels: Automate high-volume feedback analysis from support tickets, product reviews, and surveys in real-time.

Semantic Search: Find relevant insights across your workspace based on meaning and context rather than just keywords.

AI Agents: Automate manual tasks like generating weekly digests, alerting teams to risks, and drafting PRDs from findings.

Enterprise Security: Includes PII redaction, SOC 2 Type II compliance, HIPAA readiness, and granular access controls.

Pricing

Freemium — plans below

Free

1 Project
1 Channel
Basic AI summaries
Community support
Standard transcription

Professional

Enterprise

Contact sales

Unlimited everything
SSO and advanced security
PII redaction
Dedicated customer success manager
Custom legal and procurement

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