How long does it take to set up Duckie AI?

Duckie is designed for rapid deployment. It can analyze your ticket history and build an initial agent within 1 day, with full testing and launch typically occurring within 7 days.

Does it require engineering resources to implement?

No. Duckie is built to be 'Zero Engineering.' It uses your existing data to build itself and offers a no-code builder for customizing workflow logic.

Can Duckie handle complex technical bugs?

Yes. It is specifically designed for technical support, capable of investigating logs, summarizing findings, and automatically filing bug reports in tools like Jira.

Which platforms does Duckie integrate with?

Duckie integrates with common support and documentation tools including Zendesk, Slack, Jira, Confluence, and Intercom.

Is my company data secure?

Duckie connects to your internal knowledge base securely and offers self-hosting options for Pro and Enterprise plans to ensure data privacy and compliance.

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Customer Support

Freemium

Duckie AI

Autonomous AI support agents that resolve technical tickets, process refunds, and sync internal knowledge bases for B2B SaaS teams.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

AI Agents

Technical Support

Ticket Deflection

Workflow Automation

B2B SaaS

Knowledge Base

Automated Bug Reporting

Tool information

Provider

Duckie

Platforms

Web

Slack

Zendesk

Intercom

Languages

English

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Duckie AI

What the tool does and who it's for

Duckie AI develops autonomous support agents specifically designed for B2B SaaS and technical products. Unlike basic chatbots, Duckie connects directly to your company's internal knowledge bases, ticket history, and workflow tools like Slack, Jira, and Zendesk. It uses this data to "self-build" agents that can resolve complex technical tickets, process refunds, track orders, and file bug reports without human intervention. By analyzing thousands of past interactions, it learns the specific resolution patterns of your team, enabling it to handle second-level technical support and automate end-to-end documentation updates.

Key capabilities

Autonomous Ticket Resolution: Resolves complex technical inquiries and support tickets without human intervention.

Self-Assembly Agent Building: Automatically builds agents by analyzing your past ticket history and documentation.

Internal Knowledge Sync: Connects to Jira, Confluence, and internal wikis to keep support information updated.

Actionable Automations: Can trigger real-world actions like processing refunds, resetting passwords, and updating subscriptions.

No-Code Workflow Builder: Allows support managers to design logic and rules without needing engineering resources.

Intelligent Log Analysis: Automates the investigation of technical logs to diagnose bugs and generate detailed reports.

Seamless Integrations: Native connections with Slack, Zendesk, Salesforce, and other enterprise toolstacks.

Real-time Knowledge Mining: Extracts and utilizes product knowledge from your existing documentation in real-time.

Pricing

Freemium — plans below

Free / Trial

14-day free trial
Basic ticket analysis
Limited knowledge items
Standard support

Growth

Pro

$1,500/mo

Up to 2,500 workflow runs/mo
25 Workflows
10 Seats
25 Agent Tools
25,000 Knowledge Items
Self-hosting options

Enterprise

Contact sales

Custom workflow limits
Unlimited seats
Custom tool integrations
Dedicated implementation specialist
Priority support

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