Does Ebi offer a free trial?

Yes, every new signup includes a 14-day free trial of the Pro plan with no payment details required.

Can Ebi handle languages other than English?

Yes, the platform supports over 130 languages, allowing you to provide global customer support automatically.

What happens if I exceed my plan limits?

Ebi provides notice for fair-use limit spikes. If higher usage becomes regular, you can easily upgrade to a higher tier to maintain capacity.

Is the live chat feature included in the price?

Yes, Ebi includes a built-in live chat tool. The number of seats varies by plan, with the Pro and Enterprise tiers offering unlimited seats.

How long does it take to set up an assistant?

Basic assistants can be launched in as little as 10 minutes using existing website content or uploaded documents via the AI Studio.

Is Ebi compliant with data privacy regulations?

Absolutely. Ebi is GDPR compliant, SOC 2 ready, and includes automatic PII (Personally Identifiable Information) redaction to secure user data.

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Customer Support

Freemium

Ebi

Ebi is an enterprise-grade AI assistant platform that automates customer support, handles routine inquiries in 130+ languages, and includes built-in live chat for seamless human handover.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Support

Chatbot

Conversational AI

Customer Experience

Customer Service

Live Chat

NLP

Enterprise AI

Automation

Tool information

Provider

EBI.AI

Platforms

Web

Amazon Lex

Languages

English

French

German

Spanish

Italian

Portuguese

Dutch

130+ others

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Ebi

What the tool does and who it's for

Ebi (ebi.ai) is an advanced conversational AI platform designed to automate customer support and streamline business operations. Utilizing a combination of Generative AI, Retrieval-Augmented Generation (RAG), and Natural Language Processing (NLP), Ebi enables companies to deploy intelligent assistants capable of handling over 85% of routine inquiries from day one. The platform features an AI Studio for self-service bot building, a built-in live chat system with unlimited seats for human handover, and deep integration capabilities with existing business systems. It is engineered for high-performance environments, supporting over 130 languages and ensuring strict compliance with GDPR and WCAG 2.1 AA accessibility standards.

Key capabilities

AI Studio for rapid deployment from URLs and PDF documents.

Integrated Live Chat with unlimited agent seats included in all plans.

Multilingual support covering over 130 languages for global reach.

RAG-powered responses ensuring high accuracy and contextual relevance.

Automated PII redaction to protect sensitive customer data.

Omnichannel deployment across Web, WhatsApp, and telephony systems.

Advanced conversation analytics and real-time performance dashboards.

Seamless human-in-the-loop handover for complex query resolution.

Pre-built integrations for CRM and business intelligence systems.

High-security compliance including SOC 2 and GDPR standards.

Pricing

Freemium — plans below

Starter

£49/month

AI responses powered by GPT
Website & file training
1 Live chat seat
Messenger for web chat
Conversation logs
Basic analytics

Standard

Pro

£149/month

Everything in Standard
20x AI response limits
Web search tool
AI coding tool
Custom data redaction
Unlimited live chat users
130+ languages support

Enterprise

From £2000/month

SSO/SAML & SCIM
Private LLM / Private instance
Data residency options
Multiple assistant management
Dedicated Account Manager
Custom onboarding

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