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eDesk
Customer Support
Freemium

eDesk

A centralized, AI-driven helpdesk for eCommerce that unifies support across 300+ channels with automated translations, sentiment analysis, and smart ticket routing.

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Rating
0
Reviews
0
Upvotes
3 months ago
Listed
Customer support
eCommerce
Helpdesk
AI Automation
Multichannel
Shopify Integration
Amazon Seller Tools
Ticket Management
Tool information
Provider
eDesk
Platforms
Web
iOS
Android
Languages
English
French
German
Italian
Spanish
Dutch
Japanese
Portuguese
Chinese
API Available
Yes
Added to directory
3 months ago
Last updated
about 2 months ago
Rating
Not available
Pricing
Freemium

About eDesk

What the tool does and who it's for

eDesk is an AI-powered customer service platform purpose-built for eCommerce. It centralizes customer interactions from over 300 channels—including Amazon, eBay, Shopify, and Walmart—into a single unified inbox. The platform leverages neural AI to provide bidirectional translations in over 100 languages, sentiment analysis, and automated ticket summaries. By connecting directly to order data and tracking information, eDesk enables support teams to resolve queries faster, automate repetitive responses with 'HandsFree' mode, and manage SLAs across multiple marketplaces from one dashboard.

Key capabilities

Unified Smart Inbox: Centralizes messages from 300+ eCommerce channels including Amazon, eBay, and Shopify.
AI Bidirectional Translation: Automatically detects and translates incoming and outgoing messages in 100+ languages.
HandsFree Automation: Automatically sends approved AI-generated templates for common customer queries.
Sentiment Analysis: Detects customer mood to help agents prioritize urgent or negative tickets.
Marketplace SLA Management: Tracks and alerts teams to marketplace-specific response time requirements.
AI Ticket Summaries: Generates concise summaries of long conversation threads for faster agent context.
Order Context Integration: Displays real-time buyer and order data directly alongside support tickets.
Review Generation: Automates feedback requests to build brand reputation on Google and Trustpilot.

Pricing

Freemium — plans below

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