How is a 'resolution' defined for billing?

A resolution occurs when Fin answers a customer's question and the customer confirms it helped, or if the conversation ends without the customer asking for a human agent or sending further messages.

Can I use Fin with my existing helpdesk like Zendesk?

Yes, Fin can be integrated as a standalone AI agent with platforms like Zendesk, Salesforce, and HubSpot without needing to switch your entire helpdesk to Intercom.

How long does it take to set up Fin?

If you have an existing help center or knowledge base, Fin can be set up in under an hour by simply pointing it to your content URLs or uploading PDFs.

Does Fin support phone support?

Yes, through Fin Voice, the AI agent can answer and resolve customer calls natively, providing the same level of accuracy as the chat-based agent.

What happens if Fin doesn't know the answer?

Fin is designed to only answer based on your provided content. If it doesn't find a reliable answer, it will automatically offer to route the customer to a human teammate.

Is there a free trial available?

Yes, Intercom typically offers a 14-day free trial that includes access to Fin and other platform features without requiring a credit card.

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Customer support

Paid

Fin

The #1 AI agent for customer service by Intercom. Fin resolves complex queries instantly across chat, email, and phone using your own knowledge base for high-accuracy, human-like support.

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Rating

Reviews

Upvotes

3 months ago

Listed

AI Agent

Customer Support

Chatbot

Help Desk

Automated Resolution

Knowledge Base

Conversational AI

Intercom

RAG

Voice AI

Tool information

Provider

Intercom

Platforms

Web

iOS

Android

SMS

Messenger

Slack

Discord

Languages

English

French

German

Italian

Spanish

Portuguese

Japanese

Korean

Chinese

Arabic

Hindi

Dutch

Danish

Finnish

Norwegian

Swedish

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Paid

About Fin

What the tool does and who it's for

Fin is a sophisticated AI customer service agent built on the Fin Apex engine and powered by OpenAI's GPT models. It is designed to resolve support queries instantly by crawling and learning from your existing knowledge base, help center articles, and PDF documents. Fin operates with a 'Fin Flywheel' process—Train, Test, Deploy, and Analyze—ensuring high resolution rates (average 65%) while minimizing hallucinations. It integrates natively with the Intercom platform or as a standalone agent for helpdesks like Salesforce, Zendesk, and HubSpot. With features like 'Procedures' for complex workflows and 'Fin Voice' for AI-driven phone support, it provides a unified, omnichannel support experience that transitions seamlessly to human agents when needed.

Key capabilities

Instant Knowledge Base Sync: Automatically crawls your help center and PDFs to provide answers without manual bot building.

Fin Procedures: Handles complex, multi-step troubleshooting using natural language combined with deterministic logic.

Fin Voice: Native AI phone support that resolves queries over the phone with natural-sounding conversation.

Multilingual Support: Automatically detects and resolves issues in over 45 languages with real-time translation capabilities.

Fin Flywheel: A continuous improvement loop featuring pre-deployment testing and AI-powered performance insights.

Seamless Human Handoff: Passes full conversation context to human agents if a query is too complex for the AI.

Omnichannel Presence: Deploy across Web, Mobile App, WhatsApp, SMS, Facebook, Instagram, and Slack.

Enterprise-Grade Security: Built with SOC 2 compliance and rigorous safeguards to prevent hallucinations and keep data private.

Pricing

Paid — plans below

Fin AI Agent (Usage-based)

Essential (Intercom Suite)

$29

Price per seat/month (billed annually)
Includes Fin AI Agent access
Shared inbox & basic ticketing
Public help center
Messenger & standard reporting

Advanced (Intercom Suite)

$85

Price per seat/month (billed annually)
Workflow automation builder
Multiple team inboxes
Multilingual help center
20 free Lite seats included

Expert (Intercom Suite)

$132

Price per seat/month (billed annually)
Advanced SLA rules & workload management
SSO & SAML security
HIPAA support
50 free Lite seats included

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