How long does it take to set up Fini?

Basic deployment can take under 10 minutes by syncing your knowledge base. More complex enterprise integrations with agentic workflows typically go live within 14 to 30 days.

Does Fini support languages other than English?

Yes, Fini supports over 50 languages and can automatically detect the customer's language to provide a seamless localized experience.

What is 'per-resolution' pricing?

Per-resolution pricing means you only pay when the AI successfully solves a customer's problem. You are not charged for interactions that fail or require escalation to a human agent.

Is Fini secure for regulated industries like banking?

Yes, Fini is SOC 2 Type II, ISO 27001, PCI-DSS Level 1, and GDPR compliant. It also offers a PII Shield to redact sensitive data in real-time.

Can Fini perform actions like issuing refunds?

Yes, through its 'Agentic Workflows,' Fini can connect to your backend systems via API to handle tasks like processing refunds, rescheduling appointments, or updating account details.

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Customer Support

Freemium

Fini

Transform your knowledge base into an AI support agent in minutes. Fini offers 98% accuracy, 24/7 automated resolutions, and seamless integrations with Zendesk, Slack, and Intercom.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Support

AI Agent

Knowledge Base

Chatbot

Automated Resolution

Customer Experience

Help Desk

No-code

Fintech Support

Tool information

Provider

Fini AI

Platforms

Web

Slack

Discord

Zendesk

Intercom

Chrome Extension

Languages

English

Chinese

Spanish

Greek

French

German

Japanese

Portuguese

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Fini

What the tool does and who it's for

Fini is a high-performance AI customer support agent designed to transform existing knowledge bases into automated chat systems. Unlike standard chatbots, Fini utilizes a reasoning-first architecture and a multi-LLM approach (including GPT-4) to achieve up to 98% accuracy. It integrates natively with platforms like Intercom, Zendesk, and Slack, and can be deployed in under 10 minutes by simply syncing help docs, URLs, or internal wikis. Fini focuses on end-to-end resolution, capable of connecting to backend APIs like Stripe to perform actions such as processing refunds or rescheduling bookings without human intervention.

Key capabilities

Instant Knowledge Ingestion: Sync your help center, Notion, or PDFs by simply pasting a link.

Outcome-Based Pricing: Pay specifically for successful resolutions rather than per-conversation.

Multi-LLM Architecture: Uses various models like GPT-4 to minimize hallucinations and maximize accuracy.

Native Integrations: Direct connectors for Zendesk, Intercom, Slack, Discord, and HubSpot.

PII Shield: Real-time data redaction to ensure sensitive customer info is never stored in logs.

Agentic Workflows: Connects to APIs (e.g., Stripe, Shopify) to perform actions like refunds or account updates.

24/7 Multilingual Support: Automatically detects and responds in over 50 languages.

Self-Learning Engine: Automatically detects knowledge gaps and suggests new documentation based on real tickets.

Pricing

Freemium — plans below

Starter

Free

Up to 25 monthly questions
Deploy up to 3 bots
Supports 1 language
Basic reporting
Email support

Growth

Enterprise

Contact sales

Custom volume discounts
Dedicated Success Manager
ISO 42001 & HIPAA Compliance
Custom security protocols
Advanced API access

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