What is Freddy AI in Freshdesk?

Freddy AI is Freshworks' generative AI engine that provides automated resolutions (AI Agent), assists agents with drafting and summarizing (Copilot), and offers managers data-driven insights.

Does Freshdesk offer a free plan?

Yes, Freshdesk offers a Free tier for up to 10 agents, which includes basic email ticketing and a knowledge base.

Can I integrate Freshdesk with other tools?

Yes, Freshdesk has a marketplace with over 1,200 integrations, including Google Workspace, Slack, CRM tools, and e-commerce platforms like Shopify.

How are Freddy AI sessions billed?

For the Freddy AI Agent, pricing is typically usage-based, such as $100 for every 1,000 sessions. AI Copilot is often available as a per-agent add-on.

What channels are supported in the omnichannel view?

Freshdesk supports email, phone, live chat, WhatsApp, Facebook, Instagram, and SMS, depending on the plan (Omni plans are recommended for full coverage).

Nobody owns this listing yet

Freshdesk is live in the directory, but no verified owner controls the page.

Claim this listing

Pick your launch day — Schedule a launch and compete for the daily #1 spot.
Win trophies you can embed — Rank top 3 on launch day and get an embeddable trophy.
“Featured on AI Kaptan” badge — Owner-only badge with your live upvote count.
Control what the page says — Edit copy, pricing, links and screenshots as the owner.

Unclaimed listings don't stay up forever. Listings left unclaimed are removed from the directory in periodic cleanups. When a listing goes, it goes everywhere — the tool page and every alternatives comparison it appears on, along with the rankings and backlinks that page had built up.

Verify with a work email on the domain (about 2 minutes), then a one-time $5 listing fee. See everything you get

Customer support

Freemium

Freshdesk

An AI-powered customer support platform that unifies omnichannel ticketing, automates workflows with Freddy AI, and empowers teams with intelligent agent assistance and self-service tools.

Visit WebsiteView Alternatives

—

Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

Help desk

Ticketing system

Freddy AI

AI Agent

Omnichannel

Workflow automation

Knowledge base

Customer service

SaaS

Tool information

Provider

Freshworks

Platforms

Web

iOS

Android

Languages

English

Spanish

French

German

Japanese

Chinese

Portuguese

Italian

Dutch

Russian

Korean

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About Freshdesk

What the tool does and who it's for

Freshdesk is a comprehensive, cloud-based customer service platform that leverages Freddy AI to automate support workflows and enhance agent productivity. It unifies inquiries from email, phone, chat, and social media into a single ticketing interface, allowing teams to collaborate effectively. The platform features intelligent ticket routing, AI-powered agent assistance (Freddy Copilot), and self-service capabilities like a multilingual knowledge base and automated bots. Designed to scale from small businesses to large enterprises, Freshdesk provides deep analytics, custom reporting, and over 1,200 integrations to streamline the customer experience.

Key capabilities

Unified Omnichannel Ticketing: Manage email, chat, phone, and social media queries in one queue.

Freddy AI Copilot: Provides agents with real-time suggestions, response drafting, and ticket summarization.

Freddy AI Agent: Autonomous bots that resolve routine customer queries across chat and email.

Intelligent Ticket Routing: Automatically assigns tickets based on agent skill, capacity, or ticket priority.

Self-Service Portal: Multilingual knowledge base and community forums to empower customer self-resolution.

Advanced Automation: Scenario automations and time-triggered rules to handle repetitive tasks.

Collaboration Tools: Shared ownership of tickets and private notes for internal team communication.

Comprehensive Analytics: Customizable dashboards to track CSAT, response times, and agent performance.

Marketplace Integrations: Access to over 1,200 apps including Slack, Microsoft Teams, and Shopify.

Pricing

Freemium — plans below

Free

Up to 10 agents
Email & social ticketing
Knowledge base
Ticket trend report
Ticket dispatch

Growth

$15

Automation
Collision detection
Marketplace apps
Helpdesk report
SLA management

Pro

Enterprise

$79

Skill-based routing
Sandbox environment
Audit logs
Freddy AI features included
Unlimited light agents

Reviews

Be the first to review Freshdesk

No reviews yet

Be the first to share your experience with Freshdesk.

Featured Tools

Handpicked by our team of experts

Suggest an Update

Found outdated information? Help us keep this listing accurate.

FAQ

Freshdesk FAQs

Common questions about Freshdesk