What industries does Haptik specialize in?

Haptik provides tailored solutions for Retail, E-commerce, Fintech, Insurance, Healthcare, Travel, and Telecommunications.

Does Haptik support multi-language conversations?

Yes, the platform supports over 135 global languages and specific regional dialects, including 22 Indian languages for its localized agents.

Can Haptik integrate with existing CRMs?

Absolutely. Haptik integrates with major platforms like Freshdesk, Salesforce, Zendesk, Microsoft Teams, and various backend ERP systems.

What is the difference between Haptik and Interakt?

Haptik is the core enterprise platform for complex IVAs, while Interakt is their specialized WhatsApp-first CRM and support suite designed for SMBs.

How does Haptik handle complex queries?

The platform uses 'Smart Routing' to identify when a query is too complex for the AI, seamlessly transferring the user to a live human agent.

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Customer engagement

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Haptik

Enterprise-grade conversational AI platform for automating customer support, sales, and engagement across WhatsApp, web, and mobile apps using advanced NLU and GenAI.

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Rating

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Upvotes

3 months ago

Listed

Conversational AI

Chatbot

Customer Support

Lead Generation

WhatsApp Marketing

Enterprise AI

NLU

Virtual Assistant

Retail Tech

Voice AI

Tool information

Provider

Jio Haptik Technologies Ltd

Platforms

Web

iOS

Android

Facebook Messenger

Instagram

RCS

Languages

English

Hindi

Spanish

French

Arabic

Bengali

Tamil

Telugu

Marathi

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Contact

About Haptik

What the tool does and who it's for

Haptik is a world-leading enterprise conversational AI platform that enables businesses to build Intelligent Virtual Assistants (IVAs). Now operating as Jio Haptik Technologies, it leverages advanced NLU and Generative AI to automate the entire customer lifecycle—from lead generation and conversational commerce to 24/7 automated support. The platform specializes in high-volume industries like Retail, Fintech, and Telecom, offering deep integrations with CRMs and messaging channels like WhatsApp, Instagram, and Facebook Messenger. With support for over 135 languages, Haptik helps brands reduce operational costs while improving CSAT through human-like, context-aware interactions.

Key capabilities

Advanced NLU Engine: Uses domain-specific intelligence and taxonomies for high-accuracy intent recognition.

Generative AI Integration: Leverages LLMs to ingest unstructured data (PDFs, URLs) for instant FAQ automation.

Omnichannel Deployment: Deploy bots across WhatsApp, Instagram, FB Messenger, Web, and Mobile Apps seamlessly.

Smart Skills: A library of pre-built, industry-specific conversation flows for retail, fintech, and travel.

Live Agent Handoff: Intelligent routing to human agents for complex queries with full conversation context.

Proactive Outbound: Send automated reminders, payment nudges, and renewal notices via WhatsApp and Voice.

Voice AI Agents: Automated voice bots capable of handling interruptions and shifting topics naturally.

Analytics Dashboard: Real-time insights into conversation funnels, drop-off rates, and automation efficiency.

Pricing

Contact — plans below

Enterprise

SMB / Interakt

Starts from ₹10,000

WhatsApp-first CRM
~2,000 AI conversations included
22 Indian languages supported
Standard integrations

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