Does HelpDesk offer a free plan?

HelpDesk offers a 14-day free trial with full access to features. After the trial, you must choose a paid plan (Team, Business, or Enterprise) to continue using the service.

How does the AI ticket summary work?

The AI analyzes the entire conversation history within a ticket and generates a brief summary, highlighting the main issue and current progress to save agents time.

Can I use my own domain for sending emails?

Yes, on the Business and Enterprise plans, you can add custom domains to send messages from your own branded email address.

Is there a limit on the number of tickets I can receive?

HelpDesk does not typically limit the number of tickets; pricing is based on the number of 'Agents' (users) and specific feature sets in your chosen plan.

Does HelpDesk integrate with other software?

Yes, it integrates with tools like LiveChat, ChatBot, KnowledgeBase, and various CRM/e-commerce platforms through its marketplace and API.

How does automated ticket assignment work?

You can set up automated rules to assign tickets based on keywords, the source of the inquiry, or using a round-robin system to distribute the load evenly among agents.

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Customer Support

Freemium

HelpDesk

HelpDesk is an AI-powered ticketing system that centralizes customer communication, automates workflows with smart rules, and uses AI to summarize conversations and enhance agent responses.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

Ticketing system

AI automation

Help desk software

Team collaboration

Email management

SaaS

Workflow automation

Customer service

Tool information

Provider

HelpDesk.com (by LiveChat)

Platforms

Web

Windows

macOS

Languages

English

Spanish

French

German

Portuguese

Italian

Polish

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About HelpDesk

What the tool does and who it's for

HelpDesk is an AI-enhanced ticketing system designed to centralize and simplify customer support across multiple channels. It consolidates messages from email and web forms into a single, organized dashboard, allowing teams to collaborate on issues without overlapping. The platform leverages artificial intelligence to automate routine tasks such as ticket categorization through tag suggestions, sentiment-aware text enhancements, and instant ticket summarization. By using automated business rules and round-robin assignments, HelpDesk ensures a balanced workload and faster resolution times for growing teams and large enterprises alike.

Key capabilities

Centralized Ticketing: Manage all customer inquiries from various email accounts and web forms in one unified dashboard.

AI Ticket Summarization: Automatically generate concise overviews of long conversation histories to get agents up to speed instantly.

Automated Workflows: Use 'if-then' business rules to automate ticket assignments, status updates, and priority tagging.

AI Text Enhancements: Adjust message tone to be more formal or casual, and fix grammar or spelling with one-click AI tools.

Collaborative Tools: Use private notes, agent mentions, and shared ticket views to work together on complex customer issues.

Advanced Reporting: Track team performance with metrics on response times, ticket volume trends, and customer satisfaction ratings.

Canned Responses & Macros: Speed up support with pre-written templates and one-click actions for recurring inquiries.

Automated Feedback: Send automated messages to customers to collect ratings and feedback after a ticket is resolved.

Pricing

Freemium — plans below

Free Trial

14-day full access
No credit card required
Test all premium features
Ticketing & AI tools

Team

Business

$50/mo per user

Billed annually ($59 monthly)
20 free viewers
Unlimited teams
Custom domains
Visual email template builder

Enterprise

Contact sales

Custom individual contract
Dedicated account manager
White label (on demand)
Software engineer support
Advanced security & SLAs

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