Does Helpjuice offer a free trial?

Yes, Helpjuice offers a full-featured 14-day free trial with no credit card required.

What does 'Free Customization' actually include?

Helpjuice's design team will manually code your knowledge base (HTML/CSS) to match your brand's look and feel at no additional cost during onboarding.

Are 'Viewers' counted as users in the pricing tiers?

In the 'Knowledge Base' and 'AI-Knowledge Base' plans, all users (both authors and those just reading) count toward the limit. The 'Unlimited' plan removes these caps entirely.

Can I search for text inside images or videos?

Yes, Helpjuice uses AI to index text within PDFs, images, and even spoken words within audio and video files.

Is there an API for developers?

Yes, Helpjuice provides a robust REST API (v3) and webhooks for integrating the knowledge base with other software and custom applications.

Does it support multiple languages?

Helpjuice supports over 300 languages and includes AI-powered tools for automatic article translation and localization management.

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Knowledge bases

Paid

Helpjuice

A highly customizable knowledge base platform with AI-powered search, automated article writing, and professional design services to streamline support and internal documentation.

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Rating

Reviews

Upvotes

4 months ago

Listed

Knowledge bases

Customer Support

Internal Documentation

AI Writing Assistant

AI Chatbot

Self-Service Portal

Enterprise Search

Tool information

Provider

Helpjuice

Platforms

Web

Browser Extension

Languages

English

Spanish

French

German

Portuguese

Chinese

Japanese

300+ languages supported

API Available

Yes

Added to directory

4 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Paid

About Helpjuice

What the tool does and who it's for

Helpjuice is a premier knowledge base platform designed to scale customer support and internal team collaboration. It distinguishes itself through high-level customization, offering free professional design services to ensure the knowledge base matches a company's brand perfectly. The platform features a robust AI Suite—including Swifty, an AI chatbot, and an AI-powered content editor—to automate article creation and improve search relevance. With deep indexing capabilities, it can search through text, PDFs, and even spoken words within video or audio files, providing a centralized hub for all organizational intelligence.

Key capabilities

Free Professional Customization: Their team manually skins your knowledge base to match your brand.

Swifty AI Chatbot: An intelligent assistant trained on your content to answer user queries 24/7.

AI Article Writer: Drafts structured help articles from topics or bullet points instantly.

Intelligent Semantic Search: Indexes over 50 file types including PDFs, images, and audio files.

Google Docs-Style Collaboration: Real-time editing, commenting, and multi-user workflows.

AI-Powered Translation: One-click translation of your entire knowledge base into 40+ languages.

Wizardshot Tutorial Builder: Create interactive step-by-step visual guides automatically.

Advanced Analytics: Deep insights into user search patterns and content performance metrics.

Role-Based Access Control: Manage internal and external visibility with four levels of user roles.

Single Sign-On (SSO): Secure access via Okta, Azure AD, Auth0, and more.

Pricing

Paid — plans below

Knowledge Base

$249/month

Up to 30 users
12GB file storage
Full professional customization
Live collaboration & workflows
Basic localization
1-click migration

AI-Knowledge Base

Unlimited AI Knowledge Base

$799/month

Unlimited users (authors and viewers)
38GB file storage
Priority support
Unlimited customization credits
Enterprise-grade security
Complete AI Suite

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