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HiJiffy
AI Marketing Tools
Paid
4.7

HiJiffy

AI-powered guest communications hub automating 85%+ of hotel inquiries across channels with booking, check-in, upselling, and service automation

4.7
Rating
0
Reviews
0
Upvotes
9 months ago
Listed
AI Marketing Tools
Customer Service
Hospitality Tech
Chatbot
Marketing Automation
Tool information
Added to directory
9 months ago
Last updated
about 2 months ago
Rating
4.7
Pricing
Paid

About HiJiffy

What the tool does and who it's for

HiJiffy is an AI-powered guest communications hub for hotels, resorts, and hospitality businesses that automates guest interactions across the entire customer journey from booking to post-stay. Using conversational AI, it automatically answers over 85% of common guest queries in 132+ languages across website, WhatsApp, Facebook, Instagram, SMS, and email. The platform integrates with hotel PMS, booking engines, and CRM systems to enable automated check-in, digital keys, upselling campaigns, guest request management, and satisfaction surveys—helping hotels boost direct bookings, increase revenue, reduce staff workload, and deliver 24/7 multilingual guest service.

Key capabilities

AI chatbot with 85%+ automation rate for common guest queries in 132+ languages with 24/7 availability
Omnichannel support across website webchat, WhatsApp, Facebook, Instagram, Telegram, SMS, and email
Seamless PMS, booking engine, and CRM integrations with systems like Opera, Mews, Cloudbeds, and D-Edge
Automated booking assistance guiding guests through reservations with direct links to booking engines
Digital check-in and check-out automation with integrated guest data collection and identity verification
Automated upselling and cross-selling campaigns for room upgrades, spa services, dining, and extras
Guest request management system for in-stay service requests with team assignment and tracking
Pre-arrival, in-stay, and post-stay messaging campaigns including welcome messages, loyalty promotions, and review requests
Sentiment analysis and conversation prioritization with automatic escalation to human agents when needed
Real-time translation of agent conversations enabling multilingual support without language barriers
Campaign management with webchat pop-ups, scheduled messaging, and behavioral targeting based on user journey
Advanced reporting dashboards with CSAT scores, automation metrics, booking conversions, and revenue tracking
Self-learning AI capabilities (Aplysia AI) that continuously improve responses based on guest interactions
Voice messaging support for hands-free guest communication
Customizable tone of voice and visual branding to match hotel identity
Unlimited agents, messages, and conversations on Pro and Premium plans

Pricing

Paid — plans below

Basic

€99/month

  • Automate 85%+ of common guest queries
  • Limited to 25 standard FAQ topics
  • 3 languages supported
  • Booking flow with direct link to booking engine
  • Personalizable webchat widget
  • Filter, order, and assign conversations
  • Add notes to conversations
  • Basic reporting and dashboards
  • Website channel only
  • Access to Help Center with chat and email support
  • €99 setup fee for each 5 properties
  • Pricing based on number of rooms

Pro

Most popular

€159/month

  • Everything in Basic plan
  • Unlimited FAQ topics for chatbot knowledge base
  • 132 languages supported
  • Integration with booking engine and CRM
  • Sentiment analysis and conversation prioritization
  • Self-learning AI capabilities (Aplysia AI)
  • Custom tone of voice and visual branding
  • Webchat pop-up campaigns
  • Voice and text messaging support
  • Real-time translation of agent conversations
  • Canned responses for faster agent replies
  • Contact details pages with filtering and export
  • CSAT score tracking
  • Advanced reporting and dashboards
  • Unlimited agents, messages, and conversations
  • Multiple properties support
  • Website, Facebook, Instagram, Telegram channels
  • Personalized training session with account manager
  • €399 setup fee for each 5 properties
  • 1 hour/month videocall support
  • Quarterly metrics review

Premium

€319/month

  • Everything in Pro plan
  • Full customer journey automation from booking to post-stay
  • WhatsApp and SMS channels with fallback from WhatsApp to SMS
  • Email conversation management
  • 4 campaigns included per reservation: welcome, check-in, loyalty, upsell, satisfaction, check-out, reviews, thank you
  • Digital check-in and check-out automation
  • Digital keys integration
  • Upsell and cross-sell campaigns for room upgrades and services
  • Guest request management with team assignment
  • Standard integrations with maintenance systems
  • Promotional campaigns and loyalty program updates
  • All channels: website, social media, WhatsApp, SMS, email
  • €599 setup fee for each 5 properties
  • 2 hours/month videocall support
  • Quarterly metrics review
  • High support ticket priority

Enterprise

Custom pricing

  • Everything in Premium plan
  • Custom messaging campaigns tailored to brand
  • Custom FAQ topics beyond standard library
  • Custom channels and integrations
  • Power BI business intelligence integration
  • Custom integrations with PMS, booking engines, CRM
  • Custom reporting and dashboards
  • Remove 'Powered by HiJiffy' branding
  • Unlimited properties
  • Dedicated account manager
  • Custom onboarding process
  • Priority support

Reviews

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4.7

Aggregated rating

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