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Hugo AI
Business operations
Freemium

Hugo AI

An AI support agent that automates complex ticket resolution using live data integration and smart human escalation.

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Rating
0
Reviews
0
Upvotes
3 months ago
Listed
Customer Support
AI Agents
Workflow Automation
CRM Integration
Ticket Management
No-Code
Business Operations
Tool information
Provider
Crisp
Platforms
Web
Windows
macOS
iOS
Android
Languages
English
French
Spanish
German
Portuguese
Dutch
Italian
API Available
Yes
Added to directory
3 months ago
Last updated
about 1 month ago
Rating
Not available
Pricing
Freemium

About Hugo AI

What the tool does and who it's for

Hugo AI is an advanced customer support agent designed to automate up to 60% of support tickets by integrating directly with business data. Unlike traditional chatbots, Hugo utilizes the Model Context Protocol (MCP) to access live data from CRMs and knowledge bases, allowing it to perform actions and resolve complex tasks autonomously. It maintains multi-turn conversation context and features a smart escalation system that hands off to human agents with full context when necessary. Built with a no-code interface, it allows teams to deploy sophisticated AI workflows, sync documentation automatically, and choose between various LLM backends like Claude or GPT-4.

Key capabilities

Multi-turn Intelligence: Maintains conversation context over multiple exchanges for natural interactions.
Model Context Protocol (MCP): Connects to live data sources to perform real-time actions and lookups.
Smart Human Escalation: Automatically detects when a human is needed and provides them with full chat history.
No-Code Workflow Builder: Drag-and-drop interface for designing complex logic, ticket triage, and routing.
Automatic Knowledge Sync: Periodically updates its brain by syncing with helpdesks and documentation.
Flexible LLM Backend: Allows users to switch between models like Claude, ChatGPT, or custom models.
Real-time Analytics: Tracks resolution rates, accuracy, and customer satisfaction metrics.
Omnichannel Support: Deployable across 10+ channels including web chat, email, and social messaging.

Pricing

Freemium — plans below

Free

$0

  • Standard AI model quality
  • Limited daily Hugo Chat interactions
  • Community Discord support
  • MIT-licensed framework access

Mini (via Crisp)

$45/mo

  • Includes $5 of AI credits
  • Unlimited chat history
  • 2 seats included
  • Basic helpdesk integrations

Essentials / Plus

Most popular

$95/mo

  • Includes $25 - $75 of AI credits
  • Unlimited Hugo & HugoBlox chat
  • Standard Build allowance for pages
  • Public sharing of conversations

Enterprise / Team

Contact sales

  • Frontier AI models with Thinking
  • Pooled Build allowance across seats
  • Admin controls and member management
  • Priority support

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FAQ

Hugo AI FAQs

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