What makes Hyro different from traditional chatbots?

Hyro uses an adaptive 'plug & play' approach powered by a knowledge graph, whereas traditional chatbots use rigid intent-based flows. This allows Hyro to handle non-linear conversations and updates without manual retraining.

Is Hyro HIPAA compliant?

Yes, Hyro is designed for healthcare and is fully HIPAA compliant, drawing information only from authorized, secure sources to prevent hallucinations and ensure data privacy.

Which systems can Hyro integrate with?

Hyro integrates with major enterprise systems including Epic, Oracle Cerner, Salesforce, Cisco, NICE, ServiceNow, and Microsoft Azure.

Can Hyro handle voice calls?

Yes, Hyro provides advanced voice AI agents that integrate with existing contact center infrastructure (CCaaS) to automate and route incoming calls.

Does Hyro support appointment scheduling?

Yes, one of Hyro's core capabilities is end-to-end appointment scheduling, allowing patients to book, cancel, or reschedule appointments via voice or chat.

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Management

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Hyro

Adaptive conversational AI platform for healthcare and enterprise, automating voice and chat interactions through natural language processing and deep system integrations.

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Rating

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4 months ago

Listed

Conversational AI

Healthcare AI

Customer Support

IVR Automation

Call Center

Scheduling

Enterprise

Natural Language Processing

Service Desk

Tool information

Provider

Hyro

Platforms

Web-based

SMS

Voice (Telephony)

Mobile Apps

Languages

English

API Available

Yes

Added to directory

4 months ago

Last updated

about 6 hours ago

Rating

Not available

Pricing

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About Hyro

What the tool does and who it's for

Hyro is an enterprise-grade adaptive conversational AI platform designed to automate complex digital and voice interactions. Unlike intent-based chatbots that rely on rigid decision trees, Hyro utilizes natural language automation and a knowledge graph architecture to provide fluid, human-like conversations. It is specifically optimized for high-stakes industries like healthcare and real estate, enabling organizations to automate appointment scheduling, prescription refills, and IT help desk inquiries. The platform integrates deeply with existing systems like Epic EMR, Salesforce, and Cisco to deliver data-driven responses while maintaining HIPAA compliance.

Key capabilities

Adaptive Communications: Uses a knowledge graph-based approach rather than rigid intent-based flows for more natural dialogue.

Voice & Chat Automation: Deploy AI agents across phone systems (IVR), web chat, SMS, and mobile applications.

Deep EHR Integrations: Specialized bi-directional integration with Epic and Oracle Cerner for patient scheduling and records.

Omnichannel Continuity: Patients can switch between chat and voice while the AI retains full context of the interaction.

Proactive Outreach: Automated AI-driven SMS and voice reminders for appointment confirmations and health screenings.

Enterprise Security: Built-in HIPAA compliance and SOC2 Type II certification for secure data handling in healthcare.

Conversational Intelligence: Real-time analytics and insights to identify trending patient queries and operational bottlenecks.

IT Help Desk Automation: Automates routine internal tasks like password resets and case creation in ServiceNow.

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Enterprise

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