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Scheduled launch — Sep 9, 2026

IrisAgent is listed on AI Kaptan and will enter the daily launch competition on that day. Community upvotes open on launch day.

IrisAgent
Customer support
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IrisAgent

IrisAgent is an AI platform that automates 60%+ of customer support tickets across chat, email, voice, and text by integrating with existing customer data and helpdesks like Zendesk and Salesforce.

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Upvotes
about 8 hours ago
Listed
Customer support
AI agents
Helpdesk integration
Ticket automation
Quality Assurance
Knowledge generation
Omnichannel support
Support operations
Tool information
Provider
IrisAgent
Platforms
Web
API Available
Yes
Added to directory
about 8 hours ago
Last updated
about 8 hours ago
Rating
Not available
Pricing
Contact

About IrisAgent

What the tool does and who it's for

IrisAgent is an artificial intelligence platform designed to automate over 60% of customer support tickets across chat, email, voice, and text messaging. Built for deployment within 24 hours, the system connects to existing ticket history, standard operating procedures (SOPs), and operational customer data to provide grounded, contextually accurate responses rather than generic AI outputs. IrisAgent includes native tools for Support Operations, AI Knowledge Generation (AutoKB), and Quality Assurance (AutoQA). It can be integrated into major helpdesk platforms such as Zendesk, Salesforce, and Intercom, or run directly within the user's environment for enhanced data privacy.

Key capabilities

Automates over 60% of support tickets across chat, email, voice, and text messaging.
Rapid deployment designed to be operational within 24 hours.
Grounded responses using connected customer data, ticket history, and standard operating procedures (SOPs).
Automated Support Operations to identify recurring issues and escalation triggers.
AutoKB for AI-driven automated knowledge base generation.
AutoQA for automated support quality assurance monitoring.
Integrates with popular helpdesk tools including Zendesk, Salesforce, and Intercom.
Option to run within the user's environment to ensure high data privacy standards.

Pricing

Contact — plans below

Custom / Enterprise

Contact sales

  • Support ticket automation
  • Omnichannel support (chat, email, voice, text)
  • Helpdesk integrations (Zendesk, Salesforce, Intercom)
  • AutoKB and AutoQA features
  • Deployment within user environment option

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