How does Jochem learn from my team?

When an agent cannot answer a question, Jochem matches the query to an expert. Once the expert replies, Jochem captures that information and asks for approval to add it to the permanent knowledge base for future use.

Which platforms does Jochem integrate with?

Jochem offers native integrations and plugins for Zendesk, Microsoft Teams, Slack, and Microsoft Outlook, as well as broader CRM connectivity.

Is my data secure with Jochem?

Yes, Jochem is ISO 27001 certified and GDPR compliant, specifically designed for enterprise-grade security and data protection.

Can Jochem handle voice interactions?

Jochem is designed to support Chat, Mail, and Voice channels, providing consistent knowledge across all customer touchpoints.

What is the primary benefit for support managers?

It reduces the 'shoulder tap' culture where agents constantly interrupt seniors for answers, while simultaneously building a live, verified knowledge base.

Nobody owns this listing yet

Jochem is live in the directory, but no verified owner controls the page.

Claim this listing

Free to claim · 2 minutes

Pick your launch day — Schedule a launch and compete for the daily #1 spot.
Win trophies you can embed — Rank top 3 on launch day and get an embeddable trophy.
“Featured on AI Kaptan” badge — Owner-only badge with your live upvote count.
Control what the page says — Edit copy, pricing, links and screenshots as the owner.

Unclaimed listings don't stay up forever. Listings left unclaimed are removed from the directory in periodic cleanups. When a listing goes, it goes everywhere — the tool page and every alternatives comparison it appears on, along with the rankings and backlinks that page had built up.

Verify with a work email on the domain (about 2 minutes), then post about it on LinkedIn and tag us. See everything you get

Management

Paid

Jochem

AI knowledge assistant for customer care that provides instant answers, automates expert-matching, and learns from human escalations to continuously update your knowledge base.

Visit WebsiteView Alternatives

—

Rating

Reviews

Upvotes

4 months ago

Listed

Management

Customer Support

Knowledge Base

Agent Productivity

AI Copilot

Enterprise AI

Customer Experience

Workflow Automation

Tool information

Provider

Jochem.ai

Platforms

Web

Zendesk

Microsoft Teams

Slack

Microsoft Outlook

Languages

English

Dutch

Multilingual

API Available

Yes

Added to directory

4 months ago

Last updated

3 months ago

Rating

Not available

Pricing

Paid

About Jochem

What the tool does and who it's for

Jochem is an AI-powered knowledge assistant designed to optimize customer support and internal communication. It integrates directly into platforms like Zendesk, Microsoft Teams, and Slack to provide agents with instant, accurate answers from existing company knowledge. A standout feature is its 'continuous learning' capability: when an agent escalates a question to an expert, Jochem captures the expert's response, updates the knowledge base (pending approval), and uses that information to handle similar future queries autonomously. This reduces Average Handle Time (AHT), increases First Time Right rates, and minimizes the burden on senior staff.

Key capabilities

Instant Knowledge Retrieval: Provides ready-to-use replies and articles directly within the agent's workflow.

Continuous Learning: Learns from human escalations and feeds captured expert knowledge back into the system.

Expert Matching: Smartly matches complex questions to the right internal expert based on their specific expertise.

Seamless Integrations: Native plugins for Zendesk, MS Teams, Slack, and CRM systems.

Multilingual Support: Understands and responds to customer queries in multiple languages across chat, mail, and voice.

Insights Dashboard: Tracks trending topics, identifies knowledge gaps, and evaluates the impact of shared information.

Human-in-the-loop: New knowledge updates are only added to the base after human approval to ensure accuracy.

AHT Reduction: Proven to reduce Average Handle Time by up to 42% through instant answer suggestions.

Pricing

Paid — plans below

Basic Plan

Enterprise

Contact sales

Custom agent limits
Dedicated consulting support
Full optimization for large organizations
Custom API access
ISO 27001 certified security

Reviews

Be the first to review Jochem

No reviews yet

Be the first to share your experience with Jochem.

Featured Tools

Handpicked by our team of experts

Suggest an Update

Found outdated information? Help us keep this listing accurate.

FAQ

Jochem FAQs

Common questions about Jochem