How does Kastro learn about my business?

Kastro uses a knowledge base crawler to ingest content from your website, GitBook documentation, or manually entered text. It uses this data to train its GPT-powered engine for accurate responses.

Can I switch between the AI chatbot and a human operator?

Yes, Kastro allows for seamless transitions. A visitor can request a human, and operators can take over or hand the conversation back to the AI within the shared inbox.

Does Kastro support multi-language translation?

While the core interface primarily supports English, the AI workspace includes a feature to translate messages for operators to help them communicate with international customers.

What happens if a visitor messages while operators are offline?

Kastro can be configured to provide automated offline responses and send an email to the visitor once an operator replies to their inquiry.

Can Kastro help me write help center articles?

Yes, Kastro features AI-powered article generation. It can draft FAQs and tutorials based on inbound customer questions, your website content, or specific prompts.

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Customer Support

Freemium

Kastro Chat

ChatGPT-powered customer support suite with an AI workspace, automated help center generation, and a shared inbox for streamlined team collaboration.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

AI Chatbot

Help Center

Shared Inbox

GPT-4

Automation

Knowledge Base

SaaS

Tool information

Provider

Kastro

Platforms

Web

Languages

English

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Kastro Chat

What the tool does and who it's for

Kastro Chat is an AI-powered customer support platform that transforms traditional chatbots into comprehensive support solutions. It leverages GPT models to provide instant, automated responses based on your website's content, GitBook documentation, and help center articles. Beyond automated chat, it offers an AI-enhanced workspace for human operators, featuring typing suggestions, multi-language translation, and tone adjustments to speed up manual responses. Kastro also includes a built-in help center generator and a shared inbox, making it an all-in-one suite for managing customer interactions and reducing support ticket volume.

Key capabilities

GPT-powered automated responses trained on your website and GitBook data.

AI-enhanced workspace for operators with message summarization and translation.

Smart typing suggestions that complete sentences based on existing help center articles.

Automated help center article generation from inbound questions or website content.

Shared inbox for team collaboration with the ability to switch between AI and human operators.

Knowledge base crawler to automatically ingest and update support data.

Offline message handling with automated email notifications to visitors.

Customizable chat widget appearance including custom logos and avatars.

Support for Markdown in help center articles for better formatting.

Integrated 'Tiny CRM' to track visitor information and interaction history.

Pricing

Freemium — plans below

Free

1 Website
Basic AI responses
Typing suggestions (Help Center based)
Chat widget

Starter

Professional

$75/month

3 Websites
Higher AI credit limit
Advanced GPT models
Priority support

Elite

$275/month

Everything in Professional
Highest AI credit limits
Enterprise-grade features
Dedicated account management

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FAQ

Kastro Chat FAQs

Common questions about Kastro Chat