What kind of data can KNO learn from?

KNO can ingest a wide variety of sources including PDFs, support tickets, product wikis, help videos, and live spec documents from tools like Google Drive, Confluence, and Zendesk.

Is my data used to train public AI models?

No. Alltius emphasizes that your data remains walled within your specific algorithm and is never used to train public models or associated with your identity.

How fast can I update KNO's knowledge?

Updates are nearly instantaneous using the 'toggle' system. Once you add or update a source and hit the refresh cadence, the assistant begins using the new information immediately.

Does KNO support integrations beyond Slack?

Yes, KNO can be deployed as a web widget, integrated via API into your own software, or used as a Google Chrome extension.

Is KNO HIPAA compliant?

Yes, Alltius states that KNO is HIPAA compliant, along with being SOC 2 Type II and GDPR compliant, making it suitable for healthcare and financial sectors.

Can I use KNO to assist my support agents?

Absolutely. KNO is frequently used as a 'Support Agent Assist' tool to help agents find technical answers and resolve tickets significantly faster.

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Customer Support

Freemium

KNO

AI-powered conversational assistant for software products and Slack. It ingests company data to provide instant, accurate answers for support, sales, and internal productivity.

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Rating

Reviews

Upvotes

3 months ago

Listed

Slack

Customer Support

Knowledge Base

AI Assistant

Enterprise Search

Productivity

SaaS

Chatbot

Tool information

Provider

Alltius

Platforms

Web

Slack

Chrome Extension

Languages

English

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About KNO

What the tool does and who it's for

KNO, developed by Alltius, is an AI-powered conversational assistant designed to provide instant answers and support within software products and enterprise communication tools like Slack. It functions as a secure 'answer-as-a-service' platform that ingests various knowledge sources—including PDFs, product wikis, support tickets, and help videos—to deliver precise, bite-sized information. KNO helps teams deflect support tickets, accelerate sales cycles, and improve user productivity by making internal and external knowledge instantly searchable through a conversational interface. The platform features 'one-second coaching' that allows admins to update the assistant's knowledge base simply by toggling specific data sources on or off, ensuring responses are always current and grounded in company-specific data.

Key capabilities

Instant Conversational Answers: Provides direct responses from uploaded documents and wikis instead of just links.

One-Second Coaching: Update the AI's knowledge base instantly by toggling source documents on or off.

Multi-Source Integration: Ingests PDFs, Confluence pages, Google Drive, Zendesk tickets, and help videos.

Slack Integration: Fully functional as a Slack app for internal team queries or customer-facing channels.

Auto-Refresh Sources: Set custom cadences for the AI to automatically update its knowledge from linked data sources.

Enterprise-Grade Security: Built with SOC 2 Type II, GDPR, HIPAA, and PCI-DSS compliance for sensitive data.

Analytic Dashboard: Provides thematic summaries of user queries and channel-wise engagement metrics.

Voice AI Support: Capability to handle human-like voice interactions for automated customer experiences.

Pricing

Freemium — plans below

Free

Basic Slack integration
Publicly available web data search
Private conversations with KNO
Standard response accuracy

Enterprise / Custom

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