Can I try KnowledgeBase AI for free?

Yes, KnowledgeBase offers a 14-day free trial with no credit card required, allowing you to test all AI and management features.

How does the AI article generation work?

You provide key information or rough notes, and the generative AI expands them into a structured, professional help article, including SEO-friendly titles.

Does it integrate with other tools?

It is natively designed to work with LiveChat, ChatBot, and HelpDesk, but it also supports integrations like Google Analytics for tracking.

What is 'QuickAnswer'?

QuickAnswer is an AI feature that analyzes your help center content to instantly generate direct answers to specific customer questions without them needing to read full articles.

Is it possible to have multiple knowledge bases?

Yes, while one is included in the base plan, you can purchase additional knowledge bases as add-ons to manage different brands or internal vs. external content.

Do I need a LiveChat account to use it?

No, KnowledgeBase can function as a standalone self-service help center, though it offers the most value when paired with LiveChat for agent support.

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Customer support

Paid

KnowledgeBase AI

An AI-powered self-service hub that automates help article creation and provides lightning-fast customer support through intelligent search and seamless LiveChat integration.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

Knowledge base

Self-service

AI writing

Customer experience

Help center

Documentation

Chatbot integration

Tool information

Provider

LiveChat Software S.A.

Platforms

Web

Windows

macOS

Languages

English

Spanish

French

German

Portuguese

Chinese

Japanese

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Paid

About KnowledgeBase AI

What the tool does and who it's for

KnowledgeBase AI is an intelligent self-service platform designed to streamline customer support through automated article generation and instant query resolution. It uses generative AI to transform brief notes into comprehensive help center articles, suggests optimized titles, and identifies relevant keywords for SEO. The platform features 'QuickAnswer,' an AI-driven search tool that scans help documentation to provide immediate, conversational responses to customer and agent inquiries. Integrated deeply with the LiveChat ecosystem, it allows support teams to build a centralized, multilingual knowledge repository that reduces ticket volume by empowering customers to find answers independently 24/7.

Key capabilities

AI Article Generation: Convert bullet points or short notes into full help articles instantly.

QuickAnswer AI: Provides immediate, automated answers to user queries based on existing documentation.

LiveChat Integration: Access the knowledge base directly within the LiveChat agent application.

Smart Suggestions: AI-powered title and keyword recommendations for better SEO and discoverability.

Multilingual Support: Create and manage help content in multiple languages for a global audience.

Rich Text Editor: Support for images, videos, GIFs, and advanced formatting in articles.

Analytics Dashboard: Track article performance, popular search terms, and customer feedback.

Custom Branding: Personalize colors, logos, and domains to match your brand identity.

Pricing

Paid — plans below

KnowledgeBase Plan

Annual Billing

$49/mo

Everything in monthly plan
20% discount on subscription
Additional KBs for $21.99/mo
Billed annually

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KnowledgeBase AI FAQs

Common questions about KnowledgeBase AI