Is Kore.ai a no-code platform?

Yes, Kore.ai provides a no-code visual builder for business users to create AI agents, but it also offers pro-code capabilities via scripts and APIs for developers to handle complex logic and integrations.

What channels does Kore.ai support?

Kore.ai supports over 30 channels, including web chat, mobile apps, social media (Facebook, Twitter), messaging apps (WhatsApp, Telegram), and voice (IVR, Alexa, Google Assistant).

How does billing work for Automation AI?

Automation AI is typically billed in 15-minute sessions. A single session covers a conversation up to 15 minutes; if a conversation exceeds this, additional sessions are billed accordingly.

Does Kore.ai support HIPAA and GDPR?

Yes, Kore.ai is designed for enterprise security and is compliant with HIPAA, GDPR, SOC2 Type II, and other major industry standards.

Can I use my own LLM with Kore.ai?

Absolutely. The platform is model-agnostic, allowing you to bring your own LLM (BYOLLM) or use their built-in models and frameworks.

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Customer support

Freemium

Kore.ai

A robust enterprise AI platform for building no-code to pro-code AI agents, automating customer support, and orchestrating complex workflows with multi-LLM support and advanced RAG.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

Conversational AI

Enterprise AI

No-code platform

Virtual assistants

LLM orchestration

Omnichannel

Knowledge base

Generative AI

Workflow automation

Tool information

Provider

Kore.ai

Platforms

Web

iOS

Android

Windows

macOS

Linux

Languages

English

Spanish

French

German

Dutch

Japanese

Hindi

Portuguese

Chinese

Arabic

Italian

Russian

Korean

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About Kore.ai

What the tool does and who it's for

Kore.ai is an enterprise-grade conversational AI platform that enables businesses to build, train, and deploy sophisticated AI agents. The platform features the Experience Optimization (XO) Platform, which combines generative AI with traditional NLU to automate customer support, employee interactions, and search through its 'Agentic' RAG architecture. It supports a multi-LLM approach, allowing users to switch between models like GPT-4, Claude, or Kore's proprietary models while maintaining strict enterprise security, SOC2 compliance, and HIPAA readiness.

Key capabilities

XO Platform: No-code to pro-code interface for building sophisticated AI agents and digital flows.

Multi-LLM Support: Flexibility to integrate and toggle between various LLMs including GPT-4, Claude, and Kore's own models.

Omnichannel Deployment: Deploy bots once across 30+ channels including WhatsApp, Web, SMS, and IVR.

Agentic RAG: Advanced retrieval-augmented generation to search enterprise knowledge across structured and unstructured data.

Intelligent Orchestrator: Coordinate and route tasks between multiple specialized AI agents with human-in-the-loop oversight.

SmartAssist: A comprehensive AI-native contact center solution for automated voice and chat interactions.

Enterprise Guardrails: Built-in PII masking, role-based access control, and compliance with SOC2, GDPR, and HIPAA.

Developer APIs: Extensive set of public APIs for programmatically creating, training, and managing bots.

Pricing

Freemium — plans below

Essential

$50/month

Basic chatbot features
Up to 500 conversations included
Access to AI Agent Marketplace
Email support
Standard NLU capabilities

Advanced

Enterprise

Contact sales

Unlimited sessions
Dedicated Success Manager
Custom SLAs and 24/7 support
On-premise or private cloud deployment
Voice automation and biometric authentication

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