Which messaging channels does LivePerson support?

LivePerson supports over 30 channels, including WhatsApp, Apple Messages for Business, SMS, Facebook Messenger, Instagram, Google RCS, and native web/app chat.

Can LivePerson integrate with my existing CRM?

Yes, it offers native connectors for major CRM systems like Salesforce and HubSpot, along with an Integration Hub for 3rd party APIs.

Does LivePerson offer a free trial?

LivePerson typically operates on custom enterprise contracts and does not offer a standard free tier, though prospective clients can request a demo or limited pilot.

How does LivePerson handle data security?

The platform is enterprise-grade with SOC 2 compliance, end-to-end encryption, and specialized tools for PII redaction and secure payment processing.

Is LivePerson purely for text messaging?

While messaging-first, the 2026 acquisition by SoundHound AI has integrated advanced voice-agentic AI, allowing for unified voice and digital customer service.

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Customer engagement

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LivePerson

A conversational AI platform providing personalized messaging-first customer engagement, AI-powered chatbots, and enterprise-grade automation across digital and voice channels.

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Rating

Reviews

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3 months ago

Listed

Customer engagement

Conversational AI

Chatbots

Customer Service

Omnichannel Messaging

Generative AI

Intent Management

Sales Automation

Tool information

Provider

LivePerson, Inc. (Acquired by SoundHound AI)

Platforms

Web

iOS

Android

Languages

English

Spanish

French

German

Portuguese

Japanese

Chinese

Italian

Korean

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Contact

About LivePerson

What the tool does and who it's for

LivePerson is a premier conversational AI platform that enables brands to connect with customers through messaging-first experiences. By integrating Large Language Models (LLMs) with a robust messaging engine, it automates customer care and sales across channels like WhatsApp, Apple Messages for Business, and SMS. The platform features 'Curiously Human' AI that blends automated intent discovery with human agent intervention to optimize customer satisfaction and operational efficiency. Recently acquired by SoundHound AI in 2026, the platform is expanding its capabilities into voice-agentic AI, bridging the gap between digital messaging and voice-based customer service.

Key capabilities

Conversational Cloud: A unified workspace for managing customer interactions across 30+ messaging channels.

Intent Manager: Discover and analyze customer intent using proprietary NLU to automate complex queries.

Conversation Builder: A low-code bot development tool for non-technical users to create automated flows.

Generative AI Integration: Leverage LLMs to provide grounded, human-like responses within brand guardrails.

Voice-to-Messaging: Seamlessly deflect high-cost IVR phone calls to digital messaging channels.

Proactive Messaging: Initiate conversations based on behavioral triggers like cart abandonment.

Conversation Orchestrator: Dynamic routing that directs users to the best agent or bot based on context.

Advanced Analytics: Real-time insights into sentiment, resolution rates, and agent performance.

LivePerson Functions: Serverless coding environment to build custom integrations and business logic.

Secure Payment Processing: Complete transactions directly within the chat interface using Apple Pay or secure forms.

Pricing

Contact — plans below

Custom Enterprise

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