What is a Macha AI credit?

A credit represents one charged response from your AI agent. Internal tool calls or reasoning loops are not billed; only the final customer-facing response counts.

Does Macha work with Shopify Plus?

Yes, Macha is designed for Shopify stores of all sizes, including enterprise-level Shopify Plus merchants requiring deep data integration.

Can I use Macha as an internal tool for my team?

Yes, in Copilot mode, Macha assists your human agents by summarizing tickets, drafting replies, and looking up data to speed up manual resolution.

How does Macha handle refunds?

You can provide Macha with your specific return and refund policies. The AI agent will check order eligibility against these rules before drafting or processing a resolution.

What happens if the AI cannot answer a question?

If a query is too complex or outside its knowledge base, Macha seamlessly hands the conversation off to a human agent with a full summary of the interaction.

What AI models does Macha use?

Macha utilizes a variety of state-of-the-art models including OpenAI's GPT-5.4 series and Anthropic's Claude 4.5, automatically selecting the best model for the specific task's complexity.

Nobody owns this listing yet

Macha is live in the directory, but no verified owner controls the page.

Claim this listing

Pick your launch day — Schedule a launch and compete for the daily #1 spot.
Win trophies you can embed — Rank top 3 on launch day and get an embeddable trophy.
“Featured on AI Kaptan” badge — Owner-only badge with your live upvote count.
Control what the page says — Edit copy, pricing, links and screenshots as the owner.

Unclaimed listings don't stay up forever. Listings left unclaimed are removed from the directory in periodic cleanups. When a listing goes, it goes everywhere — the tool page and every alternatives comparison it appears on, along with the rankings and backlinks that page had built up.

Verify with a work email on the domain (about 2 minutes), then a one-time $5 listing fee. See everything you get

Customer support

Freemium

Macha

AI-powered support agent for Shopify and Zendesk. It autonomously resolves tickets, tracks orders, and manages refunds using live store data to provide 24/7 instant customer service.

Visit WebsiteView Alternatives

—

Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

Shopify

Zendesk

Ecommerce

AI Agent

Chatbot

Automation

Refund Management

Order Tracking

Tool information

Provider

Macha AI

Platforms

Web

Shopify

Zendesk

Languages

English

Spanish

French

German

Portuguese

Chinese

Japanese

Arabic

80+ languages

API Available

Yes

Added to directory

3 months ago

Last updated

7 days ago

Rating

Not available

Pricing

Freemium

About Macha

What the tool does and who it's for

Macha is an AI-powered customer support agent designed specifically for e-commerce, with deep integrations for Shopify and Zendesk. Unlike basic chatbots that only answer FAQs, Macha acts as a fully autonomous agent capable of resolving complex tickets end-to-end. It connects to live store data to handle tasks like looking up order statuses, processing refunds according to specific store policies, and providing personalized product recommendations. Macha offers two primary modes: an autonomous agent that resolves tickets without human intervention, and a 'Copilot' mode that assists human agents by drafting responses, summarizing long ticket histories, and providing real-time translations in over 80 languages. By utilizing advanced models like GPT-5.4, it ensures high accuracy and nuanced understanding of customer intent, significantly reducing ticket volume and improving first-response times.

Key capabilities

Autonomous Ticket Resolution: Handles complex customer queries end-to-end without human intervention.

Shopify Live Data Sync: Real-time access to order history, tracking numbers, and inventory levels.

AI Agent Copilot: Drafts high-quality responses and provides ticket summaries for human support staff.

Multilingual Support: Instantly translates and communicates in over 80 languages.

Custom API Tools: Connects to internal endpoints and third-party services via an AI Tool Builder.

Knowledge Source Indexing: Learns from Help Centers, Notion, Google Workspace, and uploaded PDFs.

Smart Triage: Automatically tags, prioritizes, and routes tickets based on intent and sentiment.

Policy-Based Logic: Applies conditional logic to resolve refund and exchange requests based on your specific rules.

Pricing

Freemium — plans below

Free Trial

7-day full access
No credit card required
Set up agents and integrations
Test with live data

Starter

$299/mo

3,000 AI credits
1 integration
Autonomous AI agents
Knowledge sources
Standard support

Professional

Enterprise

From $7,500/mo

Unlimited credits
Unlimited integrations
20 custom tool slots
Fully managed engagement
Dedicated account manager

Reviews

Be the first to review Macha

No reviews yet

Be the first to share your experience with Macha.

Featured Tools

Handpicked by our team of experts

Suggest an Update

Found outdated information? Help us keep this listing accurate.

FAQ

Macha FAQs

Common questions about Macha