Is Manychat an official Meta partner?

Yes, Manychat is an official Meta Business Partner, ensuring that its automations for Instagram, Facebook, and WhatsApp comply with platform guidelines.

Can I use Manychat on TikTok?

Yes, Manychat offers a fully approved integration with TikTok to automate interactions and engagement.

Do I need to know how to code to use Manychat AI?

No, Manychat features a visual drag-and-drop flow builder and an AI assistant that builds automations based on simple text descriptions.

How does the AI Knowledge Base work?

You can add plain text or public URLs to the Knowledge Base. The AI then uses this information to answer customer questions accurately without manual scripting.

Are there extra costs for WhatsApp?

Yes, WhatsApp, SMS, and Email are billed separately based on usage (per message or conversation) in addition to your monthly subscription.

Is the AI available on the Free plan?

No, AI features like the AI Step and AI Knowledge Base are typically offered as an add-on (approx. $29/mo) or included in higher-tier paid plans.

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Customer engagement

Freemium

Manychat AI

Manychat AI automates customer engagement on Instagram, WhatsApp, and Facebook using AI knowledge bases, intent recognition, and an AI flow builder assistant to scale sales and support.

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Rating

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Upvotes

3 months ago

Listed

Chatbot

Instagram Automation

WhatsApp Marketing

Customer Support

Lead Generation

Conversational AI

E-commerce

Marketing Automation

Tool information

Provider

Manychat

Platforms

Web

iOS

Android

Languages

English

Spanish

Portuguese

German

French

Italian

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Manychat AI

What the tool does and who it's for

Manychat AI is an advanced customer engagement platform that integrates conversational artificial intelligence into social messaging channels. It features an AI Knowledge Base that learns from your website and text documents to provide 24/7 automated support. The tool includes an AI Flow Builder Assistant to generate automation sequences from text prompts and AI Intent Recognition to understand user requests without exact keyword matching. It is designed to scale small business operations on Instagram, Facebook, and WhatsApp by automating lead qualification, sales, and FAQ handling.

Key capabilities

AI Knowledge Base: Upload text or public links to train the AI on your specific business data.

AI Flow Builder Assistant: Describe your goal in plain text to automatically generate complex automation flows.

Intent Recognition: Understands user meaning and typos without needing exact keyword matches.

AI Replies: Automatically responds to DMs and comments using your brand's voice and context.

Multi-Channel Support: Unified automation for Instagram, Facebook Messenger, WhatsApp, and TikTok.

Comment-to-DM: Automatically triggers personalized direct messages when users comment on posts or Reels.

Shopify Integration: Syncs with e-commerce stores to recover abandoned carts and send order updates.

AI Text Improver: Refines your messaging to be more professional, friendly, or concise within the builder.

Pricing

Freemium — plans below

Free

Up to 25 active contacts
2 social channels (IG/FB)
4 live automations
Basic keyword triggers
Manychat branding

Essential

$14/mo

Up to 250 active contacts
Remove Manychat branding
Unlimited custom automations
2 user seats
Instagram & Facebook channels

Pro

Business

$69/mo

Up to 7,500 active contacts
Unlimited channels
Priority support
Advanced AI capabilities
Custom reporting

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