What is Nextiva XBert AI?

XBert is Nextiva's 'AI employee' designed to handle customer service tasks autonomously, such as answering FAQs, booking appointments, and qualifying leads without human intervention.

How many languages does Nextiva's AI support?

Nextiva's AI can automatically detect and respond to customer messages in over 100 languages across various digital channels.

Can I use Nextiva for PCI-compliant payments?

Yes, Nextiva's Intelligent Virtual Agents and Professional plans support secure, PCI-DSS compliant payment processing within conversations.

Does Nextiva integrate with Microsoft Teams?

Yes, Microsoft Teams integration is available starting from the Engage plan, allowing users to sync their business phone system with the Teams environment.

Are there extra fees beyond the monthly subscription?

Yes, common additions include Regulatory Recovery Fees (~$3.95/mo), E911 fees (~$1.50/mo), and toll-free minute overages if usage exceeds plan limits.

Nobody owns this listing yet

Nextiva is live in the directory, but no verified owner controls the page.

Claim this listing

Free to claim · 2 minutes

Pick your launch day — Schedule a launch and compete for the daily #1 spot.
Win trophies you can embed — Rank top 3 on launch day and get an embeddable trophy.
“Featured on AI Kaptan” badge — Owner-only badge with your live upvote count.
Control what the page says — Edit copy, pricing, links and screenshots as the owner.

Unclaimed listings don't stay up forever. Listings left unclaimed are removed from the directory in periodic cleanups. When a listing goes, it goes everywhere — the tool page and every alternatives comparison it appears on, along with the rankings and backlinks that page had built up.

Verify with a work email on the domain (about 2 minutes), then post about it on LinkedIn and tag us. See everything you get

Customer engagement

Paid

Nextiva

Unify customer conversations across voice, SMS, and social media with AI-powered automation, real-time analytics, and smart routing in 100+ languages.

Visit WebsiteView Alternatives

—

Rating

Reviews

Upvotes

4 months ago

Listed

Customer engagement

VoIP

Omnichannel

AI Agent

Contact Center

Business Messaging

Customer Experience

Unified Communications

IVR

Tool information

Provider

Nextiva

Platforms

Web

Windows

macOS

iOS

Android

Languages

English

Spanish

French

German

Japanese

Thai

Taiwanese

Indonesian

API Available

Yes

Added to directory

4 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Paid

About Nextiva

What the tool does and who it's for

Nextiva is a comprehensive business communication and customer experience platform that unifies voice, video, SMS, and social media into a single interface. Leveraging proprietary AI like XBert and Intelligent Virtual Agents (IVA), it automates customer interactions, provides real-time sentiment analysis, and offers smart routing across 100+ languages. The platform is designed to scale from small business VoIP needs to enterprise-level omnichannel contact centers with high-reliability (99.999% uptime).

Key capabilities

XBert AI Receptionist: An AI-powered employee capable of handling tasks from start to finish autonomously.

Intelligent Virtual Agent (IVA): Conversational AI that handles FAQs, scheduling, and payments 24/7.

Omnichannel Inbox: Unified management of WhatsApp, Messenger, Instagram, Twitter, and SMS.

AI Transcription & Summary: Automatic real-time transcription and sentiment analysis for voice calls.

Smart Routing: Skill-based and language-based routing to ensure customers reach the right agent.

Journey Orchestration: Visual workflow builder to automate customer interactions across multiple touchpoints.

Real-time Analytics: Comprehensive dashboards for tracking team performance and customer sentiment.

Built-in CRM: Integrated contact management and conversation history across all digital channels.

Pricing

Paid — plans below

Core

$15

Inbound & Outbound Voice
100 SMS per user/mo
Video Meetings
Call Routing
Voicemail Transcription
3 Shared Email Inboxes

Engage

Scale

$75

Everything in Engage
AI Transcription & Summary
Skills-Based Routing
Journey Orchestration
Unlimited Social Media Accounts
Blended Inbound & Outbound

Reviews

Be the first to review Nextiva

No reviews yet

Be the first to share your experience with Nextiva.

Featured Tools

Handpicked by our team of experts

Suggest an Update

Found outdated information? Help us keep this listing accurate.

FAQ

Nextiva FAQs

Common questions about Nextiva