Can OneInbox replace a human receptionist?

Yes, OneInbox is designed to act as a 24/7 AI receptionist that can answer questions, route calls, and schedule appointments, though it also supports seamless handoff to human agents for complex issues.

What happens if the AI cannot answer a question?

The system can be configured to route the call to a live agent or create an automated ticket in the CRM for follow-up if the query exceeds the AI's current training.

Does it support international phone numbers?

OneInbox primarily focuses on North American numbers (US and Canada), including toll-free options, though digital access is available globally.

Is there a free trial available?

Yes, OneInbox offers a free tier or trial period where users can test the AI's performance and see how it integrates with their existing workflows before committing to a paid plan.

Can I integrate OneInbox with my CRM?

Yes, the platform supports integrations with popular CRMs like Salesforce and HubSpot to ensure all call data and lead information are synced automatically.

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Calls

Freemium

OneInbox

AI-powered phone system for 24/7 automated customer conversations, industry-specific voice responses, and unified communication management for sales and support teams.

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Rating

Reviews

Upvotes

4 months ago

Listed

Calls

AI Phone System

Customer Support

Sales Automation

Voice AI

Unified Inbox

Lead Generation

Auto-attendant

CRM Integration

Tool information

Provider

Vibtree Inc

Platforms

Web

Windows

macOS

Languages

English

Japanese

Spanish

French

German

API Available

Yes

Added to directory

4 months ago

Last updated

2 months ago

Rating

Not available

Pricing

Freemium

About OneInbox

What the tool does and who it's for

OneInbox is an AI-powered phone system and communication platform designed to automate 24/7 customer service and sales conversations. It leverages industry-specific voice AI to handle inbound and outbound calls with a natural touch, ensuring compliance and addressing edge cases without manual intervention. By consolidating various communication channels—including voice, email, and potentially social messaging—into a unified inbox, it helps businesses manage lead follow-ups, appointment scheduling, and support tickets. The platform features an AI agent that can be trained on a company's specific knowledge base to provide accurate, non-generic responses while maintaining a 99.9% uptime for reliable business operations.

Key capabilities

24/7 AI Voice Answering: Automatically handle customer calls at any time without a human receptionist.

Industry-Specific Training: AI models trained on workflows and language specific to sectors like Real Estate and BPO.

Unified Communication Inbox: Manage voice calls, emails, and messages from a single centralized interface.

Automated Appointment Scheduling: AI agents can book viewings or meetings directly during a conversation.

Intelligent Call Routing: Directs complex queries to the right human agent while handling simple tasks automatically.

Knowledge Base Integration: Upload company documents to ensure the AI provides accurate and compliant answers.

Real-time Analytics: Gain insights into call volume, resolution rates, and customer sentiment.

Outbound AI Campaigns: Automate follow-ups and lead qualification calls with human-like voice technology.

Pricing

Freemium — plans below

Starter

$0/month

Pay-per-minute usage ($0.30/min)
Basic AI call handling
Unified inbox access
Standard support

Pro

Business

$299/month

Lowest per-minute rate ($0.12/min)
Dedicated account manager
Custom AI workflow building
API access
Enhanced security features

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