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Crisp Overlay
An AI-powered site search widget that uses your company's data to provide instant answers, reducing support tickets and improving the customer self-service journey.
About Crisp Overlay
What the tool does and who it's for
Crisp Overlay (also known as Search Chatbox AI) is an AI-powered site search widget designed to transform the traditional customer support experience. By leveraging an AI data hub, it acts as a self-service search layer that sits on top of a website, allowing visitors to find answers from documentation, blog posts, and internal files before reaching out to a human agent. The tool uses a state-of-the-art machine learning model to ingest multiple data sources—such as website URLs, PDFs, and CSVs—to generate concise, AI-curated summaries. It includes a no-code workflow builder to require users to search first, effectively reducing support ticket volume by up to 50%. It also provides detailed search analytics to help businesses understand user intent and content gaps.
Key capabilities
Pricing
Freemium — plans below
Free
€0
- 2 human agents
- 100 customer profiles
- Website chat widget
- Mobile and desktop apps
Mini
€25
- 4 human agents
- 5,000 customer profiles
- Unlimited data retention
- Shared email inbox
Essentials
€95
- 10 human agents
- 50,000 customer profiles
- AI Chatbot & Workflow Builder
- Knowledge Base
- Omnichannel inbox
Plus
€285
- 20 human agents
- Unlimited AI credits
- White-labeling
- Ticketing system
- Advanced search analytics
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