What is the average latency for Plivo AI agents?

Plivo AI agents average a latency of approximately 420ms, designed to mimic the natural rhythm of human conversation.

Do I need coding skills to build a voice agent on Plivo?

No, Plivo offers a 'Vibe Agent' no-code studio that allows non-technical users to build and deploy agents using plain-English instructions and a visual flow builder.

Which LLMs can I use with Plivo?

Plivo integrates with major AI providers including OpenAI, Anthropic, and Google Gemini to power the intelligence of its voice agents.

Can the AI agent transfer calls to a human?

Yes, the platform supports intelligent handoffs to live agents with full context summaries and notes provided to the human representative.

How does Plivo pricing work for AI agents?

Plivo typically uses a usage-based model. For example, AI voice agents start around $0.05 per minute, plus standard carrier rates for inbound/outbound calls.

Is Plivo HIPAA compliant?

Yes, Plivo offers HIPAA compliance and BAA (Business Associate Agreements) specifically under its Enterprise plan.

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Voice agents

Freemium

Plivo

Build human-like, low-latency AI voice agents with a no-code builder. Plivo offers a carrier-grade stack for global inbound and outbound automated customer interactions.

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Rating

Reviews

Upvotes

3 months ago

Listed

Voice agents

CPaaS

Conversational AI

IVR

Customer Support

Lead Qualification

Speech-to-Text

Text-to-Speech

AI Call Center

No-Code

Tool information

Provider

Plivo Inc.

Platforms

Web

API

iOS

Android

Languages

English

Spanish

French

German

Hindi

Japanese

Portuguese

Chinese

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Plivo

What the tool does and who it's for

Plivo is an enterprise-grade cloud communications platform that enables businesses to build, deploy, and scale human-like AI voice agents. Unlike platforms that rely on third-party telephony, Plivo owns its entire carrier stack, providing ultra-low latency (averaging 420ms) for real-time conversations. Its AI Agent solution includes a no-code visual designer for crafting complex workflows, native integration with LLMs like OpenAI and Anthropic, and the ability to connect with CRMs and helpdesks via APIs. It supports high-concurrency handling, allowing thousands of simultaneous automated calls for lead qualification, appointment scheduling, and customer support.

Key capabilities

No-Code AI Agent Studio: Visual flow builder to design complex conversation logic without writing code.

Low-Latency Telephony: Owned carrier-grade infrastructure ensuring sub-second response times for natural dialogue.

Omnichannel Context: Seamlessly move conversations across Voice, SMS, and WhatsApp while maintaining history.

Real-Time Audio Streaming: WebSocket-based streaming for live speech recognition and instant AI response generation.

Custom Voice Cloning: Create branded, high-fidelity voices from audio samples to maintain brand identity.

Native Integrations: Direct hooks for Shopify, Zendesk, Salesforce, and custom APIs for real-time data lookups.

Barge-in Support: Advanced handling that allows users to interrupt the AI naturally during a conversation.

Sentiment Analysis: Built-in tools to monitor customer mood and trigger human escalations when necessary.

Pricing

Freemium — plans below

Professional

Enterprise

$1,000/month

Unlimited usage limits
Global coverage
Custom RPS and concurrency
HIPAA & BAA compliance
Dedicated Slack support channel
Volume-based discounts

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