Does the AI automatically post replies to my reviews?

No. The AI generates a suggested draft which you can then review, edit, and approve before it is published to ensure accuracy and brand alignment.

Can I use this if I am not a REVIEWS.io customer?

Yes, REVIEWS.io offers a standalone version of 'Reply with AI' for free on their website that anyone can use to generate individual replies.

How does the AI handle negative reviews?

The AI is designed to remain objective and constructive when addressing negative feedback, helping to de-escalate issues and maintain professional customer relationships.

Can I customize the tone of the AI responses?

Yes, the tool provides prompts and settings that allow you to define the tone of voice to ensure the AI matches your specific brand personality.

Which AI model powers the tool?

The tool is powered by OpenAI's ChatGPT models, specifically optimized for review analysis and professional correspondence.

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Customer review replies

Freemium

Reply With AI

Generate professional, context-aware review replies 10x faster using AI. Maintain brand voice while responding to customer feedback with high-quality, editable drafts.

Visit WebsiteView Alternatives

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Service

Review Management

Reputation Management

AI Writing Assistant

E-commerce

Social Proof

Customer Support

Feedback Automation

Tool information

Provider

REVIEWS.io

Platforms

Web

Shopify

Salesforce

Gorgias

Languages

English

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Reply With AI

What the tool does and who it's for

Reply With AI is a specialized tool by REVIEWS.io designed to help businesses manage customer feedback efficiently. By leveraging generative AI (ChatGPT), the tool analyzes the content and sentiment of customer reviews to draft contextually relevant, professional, and empathetic responses. It aims to reduce the time spent on manual review management by up to 10x while ensuring brand consistency. Users can customize the tone of voice, edit generated drafts, and maintain full control over what is published. The tool is available as a standalone free web utility for anyone to try, and it is also deeply integrated into the REVIEWS.io reputation management platform for automated workflows.

Key capabilities

AI-Powered Drafts: Uses ChatGPT to generate unique, context-specific replies based on the reviewer's comments.

Tone Customization: Allows users to adjust the response style, such as friendly or professional, to match brand identity.

Sentiment Analysis: Automatically recognizes positive and negative feedback to craft appropriate objective or appreciative responses.

One-Click Generation: Drastically reduces manual typing by providing a complete draft with a single click.

Human-in-the-loop: Ensures no AI response is published without manual review, editing, or approval.

Platform Integration: Seamlessly works within the REVIEWS.io dashboard alongside tools like Google Seller Ratings.

Bulk Management: Designed to handle high volumes of reviews across multiple locations or products.

Multichannel Support: Centralizes reviews from various sources for consistent AI-assisted responding.

Pricing

Freemium — plans below

Free Tool

Manual review reply generation
Contextual AI prompts
Copy-paste functionality
Available to non-customers

Essentials

$29/mo

300 Review invites
Standard review collection
Basic display widgets
Automated review requests

Grow

Plus

$499/mo

10,000 Review invites
Full AI Review Replies integration
Bazaarvoice syndication
Dedicated Success Manager

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