What is a Monthly Active Contact (MAC)?

A Monthly Active Contact is any contact who sends or receives a message (excluding broadcasts) during your billing month. You only pay for the contacts you actually interact with.

Are WhatsApp fees included in the subscription?

No, Meta's WhatsApp Business API fees are separate. You can top up your balance directly on Respond.io to cover these usage costs.

Can I try Respond.io for free?

Yes, there is a 7-day free trial that provides access to Growth plan features, 5 users, and 1,000 Monthly Active Contacts.

How do AI Agents differ from standard chatbots?

Standard chatbots use fixed decision trees, while Respond.io AI Agents use LLMs to understand intent, handle unscripted queries, and execute actions like updating CRM fields.

What happens if I exceed my MAC limit?

Your service will not be interrupted. You will be billed for additional usage in increments of 100 contacts ($12/100 on Growth, $15/100 on Advanced) at the end of the cycle.

Is Respond.io secure and compliant?

Yes, the platform is ISO 27001 certified and GDPR compliant, ensuring enterprise-grade data security.

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Lead generation

Freemium

Respond.io

Unify WhatsApp, social, and web chats into an AI-powered inbox. Automate lead qualification, routing, and broadcasts to turn conversations into revenue with Respond.io.

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Rating

Reviews

Upvotes

3 months ago

Listed

Lead generation

Omnichannel Inbox

WhatsApp Business API

AI Chatbots

Customer Support

Sales Automation

Conversational AI

CRM Integration

Workflow Automation

Tool information

Provider

Rocketbots

Platforms

Web

iOS

Android

Languages

English

Spanish

Portuguese

Chinese

Indonesian

Arabic

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About Respond.io

What the tool does and who it's for

Respond.io is an AI-powered customer conversation management platform designed for high-growth B2C businesses. It unifies communication from WhatsApp, Facebook Messenger, Instagram, TikTok, and Telegram into a single omnichannel inbox. The platform utilizes AI Agents to automate lead qualification, handle multilingual FAQs, and route high-intent prospects to human agents. Built for scale, it features advanced workflow automation, real-time analytics, and deep CRM integrations (HubSpot, Salesforce) to track the customer journey from first click to final conversion. Its unique 'Conversation-Led Growth' framework helps teams capture leads through chat widgets and social ads, convert them with AI-driven engagement, and retain them via personalized broadcasts and lifecycle management.

Key capabilities

Omnichannel Inbox: Unify WhatsApp, Facebook, Instagram, Telegram, TikTok, and email in one place.

AI Agents: Non-rule-based agents that interpret intent to qualify leads and answer FAQs automatically.

Workflow Automation: Visual builder for complex routing, lead assignment, and data syncing tasks.

Broadcasts: Send mass personalized messages and newsletters across multiple messaging channels.

WhatsApp Voice & VoIP: Manage and record voice calls directly within the chat workspace.

CRM Sync: Real-time integration with HubSpot, Salesforce, and Pipedrive to maintain customer records.

Lifecycle Management: Track contacts through stages like New Lead, Hot Lead, and Customer.

Real-time Analytics: Monitor agent productivity, response times, and conversation outcomes.

Pricing

Freemium — plans below

Starter

$79/month

1,000 Monthly Active Contacts
10 Users
All Messaging Channels
AI Prompts & AI Assist
Mobile App Access
Basic Reports

Growth

Advanced

$279/month

1,000 Monthly Active Contacts
Everything in Growth
Multiple Workspaces
AI Voice Calls
HTTP Requests & Webhooks
Single Sign-On (SSO)

Enterprise

Contact sales

Custom Monthly Active Contacts
Unlimited Users
Custom API Rate Limits
Enterprise-grade Security
Dedicated Success Manager

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