What is the difference between AIR and AVA?

AIR (AI Receptionist) is an autonomous agent that answers and routes calls 24/7. AVA (AI Virtual Assistant) is a supportive tool that assists human users by taking notes, summarizing meetings, and providing live translations.

Does RingCentral AI work with existing CRMs?

Yes, it integrates natively with major CRM platforms including Salesforce, HubSpot, and Zoho to log calls, update records, and sync lead information automatically.

How many languages does the AI Receptionist support?

The AI Receptionist features auto-detection multi-language switching for up to 10 languages, including English, Spanish, French, German, and Portuguese.

Can I train the AI on my own business data?

Yes, you can personalize the AI Receptionist by uploading FAQs, documents, or linking your business website so it understands your specific services and brand voice.

Is there a free trial available?

RingCentral typically offers a free trial for its RingEX and AI-powered communications suite, allowing businesses to test features before committing to a paid plan.

Does the AI support text messaging?

Yes, the AI Receptionist can now handle SMS inquiries, provide automated responses for common questions, and book appointments via text.

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Business

Freemium

RingCentral AI

AI-powered business communications platform featuring autonomous receptionists, real-time meeting summaries, live translations, and advanced conversation intelligence for teams.

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Rating

Reviews

Upvotes

3 months ago

Listed

Business

Customer Support

Sales

Communication

VOIP

AI Agents

Analytics

Meetings

Automation

CRM Integration

Tool information

Provider

RingCentral

Platforms

Web

iOS

Android

Windows

macOS

Languages

English

Spanish

French

German

Italian

Portuguese

Chinese

Japanese

Korean

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About RingCentral AI

What the tool does and who it's for

RingCentral AI is a comprehensive suite of agentic voice and communication tools integrated into the RingCentral ecosystem. It features specialized AI agents including AIR (AI Receptionist) for 24/7 automated call handling, AVA (AI Virtual Assistant) for real-time note-taking and live translations, and ACE (AI Conversation Expert) for deep sentiment and interaction analytics. The platform automates lead capture, schedules appointments via Google and Outlook calendars, and provides real-time coaching for agents. Designed for businesses of all sizes, it bridges the gap between traditional VoIP and autonomous customer engagement across voice, SMS, and video meetings.

Key capabilities

AI Receptionist (AIR): Provides 24/7 natural language call answering and intelligent routing.

AI Virtual Assistant (AVA): Captures real-time meeting notes, action items, and summaries.

AI Conversation Expert (ACE): Analyzes sentiment, competitor mentions, and key trends in calls.

Live Translations: Breaks language barriers with real-time on-screen text translations during calls.

Smart Scheduling: Automates appointment booking by syncing directly with Google and Outlook calendars.

Lead Capture: Automatically logs caller details and interactions into CRMs like Salesforce and HubSpot.

AI Coaching: Provides real-time feedback and automated scorecards for sales and support agents.

Omnichannel AI: Consistent AI assistance across voice, SMS, Team Chat, and Video Meetings.

Smart Editor: Automatically generates highlight clips from video meetings and events.

Agent Assist: Delivers real-time suggested answers to agents during live customer interactions.

Pricing

Freemium — plans below

Core (RingEX)

$30

Unlimited domestic calling
AI-powered SMS and Team Chat
AI Video meetings (up to 100 participants)
Basic AI transcriptions

Advanced (RingEX)

Ultra (RingEX)

$45

Everything in Advanced
Unlimited storage
Advanced AI video capabilities
Enhanced security and compliance

AI Receptionist (Add-on)

$59

24/7 Autonomous answering
100 included minutes
Calendar booking integration
Custom knowledge base training

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