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Salesforce AI
Salesforce AI (Agentforce) provides autonomous AI agents and predictive insights integrated into the #1 CRM to automate workflows, personalize customer service, and scale business operations.
About Salesforce AI
What the tool does and who it's for
Salesforce AI, centered around the Agentforce platform and Einstein ecosystem, is an enterprise-grade AI suite that integrates autonomous agents and predictive insights directly into the CRM. It leverages a unified Data Cloud to ground generative AI in real-time customer data while maintaining security through the Einstein Trust Layer. The platform enables businesses to deploy 'digital labor'—autonomous agents that can independently manage service cases, qualify leads, and personalize marketing campaigns. By combining predictive analytics with generative capabilities, it helps teams automate routine tasks, draft context-aware communications, and proactively execute multi-step workflows across sales, service, marketing, and commerce departments.
Key capabilities
Pricing
Paid — plans below
Agentforce Add-on
$125/user/month
- Unmetered employee agents
- Generative replies and summaries
- Search answers for agents
- Knowledge article creation
- Requires Enterprise or Unlimited base license
Agentforce 1 Service (Bundle)
$550/user/month
- Includes Unlimited Edition base license
- Full Agentforce AI capabilities
- Digital engagement channels
- Service Intelligence analytics
- Slack integration
Consumption Model (Flex Credits)
$0.10/action
- Pay-per-action pricing
- 20 credits per standard action
- 30 credits per voice action
- Best for variable or low-volume usage
- Initial pack starts at $500 for 100k credits
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