How does ServiceBell identify anonymous visitors?

ServiceBell integrates with identity providers like Clearbit and 6sense to de-anonymize IP addresses, revealing the company name and intent data of the people browsing your website.

Does ServiceBell require a separate video app like Zoom?

No, ServiceBell provides a native, browser-based video and audio chat experience that works directly within your website widget.

What is 'Session Takeover'?

Session takeover allows a sales representative to ask for permission to control the visitor's screen (co-browsing), helping them navigate the site or demo a product live.

Can I use ServiceBell with my existing CRM?

Yes, ServiceBell has a deep integration with HubSpot, allowing you to sync contacts, meetings, and chat activities automatically.

Does ServiceBell work on mobile?

ServiceBell is web-based and optimized for desktop browsers where sales reps usually operate, but the visitor-side widget is mobile-responsive.

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Sales

Freemium

ServiceBell

Allbound platform for sales success. Identify anonymous website visitors and engage high-intent prospects in real-time via live video, audio chat, and screen-sharing.

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Rating

Reviews

Upvotes

3 months ago

Listed

Sales

Lead Generation

Video Chat

Customer Engagement

CRM Integration

B2B

Account-Based Marketing

Sales Intelligence

Conversational AI

Co-browsing

Tool information

Provider

ServiceBell

Platforms

Web

HubSpot

Languages

English

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About ServiceBell

What the tool does and who it's for

ServiceBell is an allbound sales and engagement platform that de-anonymizes website traffic and enables real-time interaction through live video, audio, and screen-sharing. It identifies high-intent accounts using data from 6sense and Clearbit, allowing sales teams to 'ring' visitors while they browse. By bridging the gap between inbound and outbound, ServiceBell provides tools for live session takeover, automated lead routing to HubSpot, and AI-driven chatbots designed to accelerate the sales cycle and provide a VIP experience for high-value prospects.

Key capabilities

Live Video & Audio Chat: Engage website visitors instantly with high-quality one-to-one video or audio calls.

First-Party Intent Detection: Identify anonymous accounts using built-in Clearbit and 6sense integrations.

Live Session Replay & Co-browsing: Watch visitors in real-time and take control of their screen to guide them through the product.

Intelligent Lead Routing: Automatically route prospects to the correct sales rep based on HubSpot data and round-robin rules.

AI-Powered Chatbots: Custom AI bots that qualify leads and schedule meetings without human intervention.

Outbound Dialer: Integrated dialer for sales teams to execute outbound outreach alongside inbound engagement.

Automated Prospecting: AI-driven tools that find and reveal high-value accounts visiting your site.

HubSpot Integration: Bi-directional sync for calls, chats, meetings, and contact records.

Pricing

Freemium — plans below

Free

Preview widget on website
10 test video calls
50 live session views
Live platform access
Limited integrations

Starter

$750/mo

Up to 10k monthly site visitors
Includes 5 seats
Basic HubSpot integration
Live chat and video
Visitor segments and routing

Growth

Enterprise

Contact sales

Unlimited monthly traffic
Custom seat counts
Full API access
Advanced outbound routing
Dedicated onboarding and training

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