What is Solvea by VOC AI?

Solvea is an AI agent platform that acts as a digital employee for customer support, handling inquiries across chat, email, and phone automatically.

How long does it take to set up Solvea?

Most users can complete the setup in under 5 minutes with one-click integrations for platforms like Shopify and Zendesk, requiring no coding skills.

Can Solvea handle phone calls?

Yes, Solvea features native AI voice capabilities that allow it to answer phone calls and conduct human-like conversations to resolve issues.

Is Solvea secure for enterprise use?

Yes, the platform is SOC 2 certified, ensuring that customer data and business information are handled with enterprise-grade security.

How accurate are the AI responses?

Solvea is trained on your specific business data and can achieve up to 90% accuracy in resolving complex customer inquiries autonomously.

Does Solvea integrate with Amazon?

Yes, Solvea integrates with Amazon and other marketplaces like eBay and Walmart, especially within its Enterprise tier, to manage buyer messages.

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Agents

Freemium

Solvea by VOC AI

Solvea is an AI-powered customer support agent that automates responses across chat, email, SMS, and voice, integrating with Shopify and Zendesk to resolve 90% of inquiries autonomously.

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Rating

Reviews

Upvotes

3 months ago

Listed

Agents

Customer Support

AI Voice

E-commerce

Shopify

Chatbots

Automation

Zendesk

Intercom

SMS Marketing

Tool information

Provider

VOC AI (also known as Shulex)

Platforms

Web

Windows

macOS

Shopify

Languages

English

Multilingual

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Solvea by VOC AI

What the tool does and who it's for

Solvea by VOC AI is an advanced AI agent platform designed to automate customer support across multiple channels including email, live chat, SMS, and voice calls. Powered by OpenAI and trained on brand-specific data, it functions as an 'AI Employee' that resolves inquiries with up to 90% accuracy. The platform integrates seamlessly with e-commerce ecosystems like Shopify and Amazon, as well as helpdesks like Zendesk and Intercom. Beyond simple automation, Solvea leverages native AI voice capabilities for human-like phone interactions and provides a unified inbox to manage all customer communications. It is particularly effective for e-commerce brands looking to scale their support operations 24/7 without increasing headcount, handling everything from tracking orders to complex product recommendations.

Key capabilities

Multi-channel Support: Resolves tickets across Email, Live Chat, SMS, and Voice Calls from a single platform.

Native AI Voice: High-fidelity voice agents that handle incoming and outgoing phone calls with human-like conversation.

One-Click Integration: Seamlessly connects with Shopify, Zendesk, Intercom, and Amazon within minutes.

Outcome-Driven Architecture: Aligns AI interactions with specific business goals like task completion and order tracking.

Autonomous Learning: Continuously improves by learning from historical support workflows and live human interactions.

Unified Inbox: Consolidates all customer messages into one interface to prevent context switching for human teams.

Multilingual Capabilities: Provides 24/7 support in global languages for international enterprise operations.

Product Recommendations: AI engine that suggests products to customers based on their inquiries and purchase history.

Pricing

Freemium — plans below

Free

$0/month

1K credits/month
3 agents
50MB knowledge base
Email, Livechat, and Voice integrations
Shopify integration
7-day free trial phone number

Basic

Enterprise

Custom

Unlimited credits
Customized AI models
Dedicated Success Manager (CSM)
Guaranteed results
Advanced Amazon and eBay integrations
Full API access

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