What is Lyro AI and how does it work?

Lyro is Tidio's conversational AI agent. It scans your website or uploaded documents to learn your business info and answers customer questions instantly using natural language.

Does Tidio integrate with Shopify and WordPress?

Yes, Tidio has dedicated plugins for Shopify, WordPress, WooCommerce, and Wix for 30-second installations.

Which AI model powers Tidio Lyro?

Lyro is powered by Anthropic's Claude, which is chosen for its focus on being helpful, honest, and harmless to minimize hallucinations.

Can I use Tidio for free?

Yes, Tidio offers a permanent Free plan that includes 50 conversations per month and basic live chat features.

Is there an API for developers?

Yes, Tidio provides a robust API and Webhooks for custom data synchronization, as well as a Widget SDK for frontend customization.

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Customer support

Freemium

Tidio

AI-powered customer service platform featuring Lyro AI, live chat, and multi-channel bots to automate support and boost e-commerce sales.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

Live chat

AI chatbots

E-commerce

Lead generation

Conversational AI

Help desk

Shopify apps

Tool information

Provider

Tidio

Platforms

Web

iOS

Android

Shopify

WordPress

WooCommerce

Wix

Languages

English

French

German

Spanish

Italian

Portuguese

Polish

Dutch

Russian

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About Tidio

What the tool does and who it's for

Tidio is an all-in-one customer service platform that combines live chat, AI chatbots, and ticketing to streamline business communications. Its flagship AI agent, Lyro (powered by Claude), autonomously resolves up to 70% of customer inquiries by learning from website content and FAQs. Designed primarily for small to medium-sized e-commerce businesses, it integrates seamlessly with platforms like Shopify and WordPress, offering multi-channel support across Instagram, WhatsApp, and Messenger. The platform includes a visual chatbot builder, real-time visitor tracking, and automated lead generation tools.

Key capabilities

Lyro AI Agent: Uses conversational AI to answer customer questions based on your support content.

Live Chat: Real-time communication with website visitors to increase conversions.

Visual Chatbot Builder: Drag-and-drop interface to create automated workflows without coding.

Multi-Channel Integration: Manage messages from WhatsApp, Messenger, and Instagram in one inbox.

Real-time Visitor List: See who is on your site and what pages they are browsing in real-time.

Lyro Smart Actions: AI agent can perform tasks like checking order status or lead qualification.

Ticketing System: Convert chat messages or emails into tickets for organized team management.

Abandoned Cart Recovery: Automated bot triggers to win back customers leaving without a purchase.

Pricing

Freemium — plans below

Free

50 monthly conversations
100 chatbot triggers
Ticketing system
Mobile & desktop apps

Starter

100 monthly conversations
500 chatbot triggers
Live visitor list
Basic analytics

Growth

Lyro AI (Add-on)

Starts at 50 AI conversations
Conversational AI via Claude
Knowledge base training
Supports 45+ languages

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