What is the difference between Lyro AI and Tidio Copilot?

Lyro is an autonomous AI agent that talks directly to customers without human intervention. Copilot is an assistant for human agents that suggests answers and summarizes text within the agent's dashboard to speed up manual support.

Does Tidio Copilot require training?

Yes, it pulls information from the same knowledge base as Lyro. You can train it by scraping your website's URL, uploading PDFs, or manually entering Q&A pairs.

Can I use Copilot on my mobile device?

Yes, Tidio Copilot features are accessible through the Tidio mobile app for iOS and Android, allowing agents to use AI suggestions on the go.

Does it support multiple languages?

Yes, Copilot and Lyro can understand and respond in dozens of languages, making it suitable for global e-commerce businesses.

Can Copilot handle order-specific questions?

Through deep integrations with platforms like Shopify, Copilot can assist agents by summarizing order status and customer history, though it requires human approval for sensitive data like refunds.

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Customer Support

Freemium

Tidio Copilot

AI assistant for support agents that generates suggested responses, summarizes tickets, and automates up to 30% of routine tasks while keeping humans in the loop.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Support

AI Agent

Live Chat

Help Desk

E-commerce

Productivity

Chatbot

Automation

Tool information

Provider

Tidio

Platforms

Web

Shopify

WordPress

iOS

Android

Wix

Squarespace

Magento

Languages

English

French

German

Spanish

Italian

Portuguese

Dutch

Russian

Chinese

Japanese

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Tidio Copilot

What the tool does and who it's for

Tidio Copilot is an AI-powered assistant designed to augment human support agents within the Tidio ecosystem. It functions as an intelligent layer on top of the Lyro AI engine, providing real-time response suggestions, automated summaries, and message improvisations based on a company's knowledge base. Unlike fully autonomous bots, Copilot focuses on a "human-in-the-loop" approach, allowing agents to review, edit, and approve AI-generated replies before they reach the customer. This helps support teams maintain a personalized touch while significantly increasing speed and efficiency by automating up to 30% of repetitive tasks and routine inquiries.

Key capabilities

AI Response Suggestions: Generates real-time reply drafts for agents based on the knowledge base.

Human-in-the-Loop: Allows agents to review and edit AI suggestions before sending to maintain quality.

AI Improvisation: Can draft polite responses even when specific data is missing from the knowledge base.

Smart Summarization: Condenses long customer histories and tickets into brief, actionable summaries.

Automatic Response Generation: Optional feature that pre-fills suggestions as soon as a chat is opened.

Knowledge Base Integration: Syncs with Lyro AI to pull answers from FAQs, URLs, and uploaded PDFs.

Omnichannel Support: Works across live chat, email, Facebook Messenger, Instagram, and WhatsApp.

Tone Adjustment: Helps agents rephrase or refine their tone using AI-driven writing assistance.

Pricing

Freemium — plans below

Free

50 handled conversations
100 chatbot flow triggers
50 Lyro AI conversations (one-time)
Mobile and desktop apps
Basic ticketing

Starter

$29/mo

100 handled conversations
Live visitor list
Operating hours
50 Lyro AI conversations (one-time)
Basic analytics

Growth

Tidio Plus

$749/mo

Custom conversation limits
Dedicated Success Manager
OpenAPI access
Multilingual AI support
SLA-backed uptime

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FAQ

Tidio Copilot FAQs

Common questions about Tidio Copilot