Does Tiledesk offer a free trial?

Yes, Tiledesk provides a 14-day free trial for its premium features with no credit card required.

Can I deploy Tiledesk on my own servers?

Yes, Tiledesk is open-source and supports on-premise deployment via Docker, allowing you to maintain full data sovereignty.

What happens if I exceed my monthly AI token limit?

If you exceed your plan's limits, you can contact Tiledesk support to increase your limits or upgrade your plan to ensure uninterrupted service.

Does it support WhatsApp Business?

Yes, Tiledesk has native integration with WhatsApp Business, allowing you to manage conversations and proactive messaging from the dashboard.

Is Tiledesk LLM-agnostic?

Yes, you can connect various LLMs including OpenAI, Claude, and open-source models like Llama or Mistral via Ollama/vLLM.

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Lead generation

Freemium

Tiledesk

Open-source agentic AI platform to build no-code AI agents for multi-channel customer support, lead generation, and workflow automation with seamless human handoff.

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Rating

Reviews

Upvotes

3 months ago

Listed

AI Agents

Customer Support

Lead Generation

Open Source

No-Code Builder

RAG Engine

WhatsApp Marketing

Chatbot

Workflow Automation

Tool information

Provider

Tiledesk

Platforms

Web

On-Premise

Docker

Facebook Messenger

Languages

English

Spanish

French

Portuguese

German

Russian

Turkish

Arabic

Chinese

Italian

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About Tiledesk

What the tool does and who it's for

Tiledesk is an open-source agentic AI platform designed to automate customer service and business workflows. It combines a no-code visual designer with a robust RAG (Retrieval-Augmented Generation) engine, allowing businesses to build AI agents that handle multi-channel conversations on WhatsApp, Facebook Messenger, and web widgets. The platform features a unique "Human-in-the-Loop" system that seamlessly hands off complex queries to live agents while the AI learns from those interactions to improve future performance. Being open-core, it offers the flexibility of cloud-based SaaS or on-premise deployment for enhanced data sovereignty.

Key capabilities

No-Code Design Studio: A drag-and-drop visual builder for creating complex AI conversation flows without programming.

Native RAG Engine: Upload PDFs, URLs, and text files to create a custom knowledge base for context-aware AI responses.

Human-in-the-Loop (HITL): Intelligent escalation to human operators when AI encounters ambiguous or complex queries.

Model Context Protocol (MCP): Enables AI agents to perform real-world tasks like updating CRMs or sending emails via natural language.

Multi-Channel Support: Deploy agents across WhatsApp Business, Facebook Messenger, Email, and custom web widgets.

Self-Learning AI: AI agents learn from human resolutions to automatically improve their knowledge and response accuracy.

On-Premise Deployment: Options to host the platform on private clouds or local data centers for maximum security.

Real-Time Analytics: Comprehensive dashboard to track conversation outcomes, response times, and AI performance.

Pricing

Freemium — plans below

Free

€0

Unlimited conversations
Community support
Open source core
Basic widget customization

Pro

Business

€499/mo

5 users included
50 AI Agents
10M AI Tokens per month
5,000 conversations per month
1,000 Knowledge Base items
Dedicated support

Enterprise

Contact sales

Unlimited users & AI Agents
Unlimited AI Tokens
Custom branding & domain
On-premise deployment
SLA and account manager

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