How long does it take to set up Twig?

Basic setup typically takes about 30 minutes to connect your helpdesk and data sources. Tickets can start resolving autonomously within the first week.

Does Twig integrate with my existing helpdesk?

Yes, Twig plugs directly into Zendesk, Intercom, Freshdesk, and over 30 other tools including Slack and Confluence.

Is Twig secure and compliant?

Twig is SOC 2 Type II compliant and uses AES-256 encryption. It includes PII screening and redaction to protect customer information.

What is a 'Resolution' in Twig's pricing?

A resolution is an interaction where the AI successfully answers the customer's query or completes the requested action without human intervention.

Can Twig handle non-English support?

Yes, Twig features semantic understanding across multiple languages, allowing it to support global customer bases.

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Customer support

Paid

Twig AIv1.2

Autonomous AI support platform that resolves customer tickets by analyzing your docs and data. Features 30+ integrations, SOC 2 security, and instant response automation.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer support

AI Agent

Ticketing System

Knowledge Base

Automated Resolution

RAG

SaaS Tools

Customer Experience

Enterprise AI

Tool information

Provider

Twig

Platforms

Web

macOS

Windows

Slack

Browser Extension

Languages

English

Multilingual (Semantic understanding)

API Available

Yes

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Paid

About Twig AIv1.2

What the tool does and who it's for

Twig AI is an advanced AI-powered customer support platform designed to automate ticket resolution and document analysis. It utilizes a production-grade Retrieval-Augmented Generation (RAG) backend to provide instant, cited answers by ingesting data from over 30 sources, including Zendesk, Slack, Confluence, and Google Drive. Built specifically for high-accuracy environments like SaaS and Fintech, Twig features a specialized 'Agent Studio' for building custom AI agents, automated PII screening for security, and native integrations with helpdesks to handle complex troubleshooting and WISMO (Where Is My Order) queries autonomously.

Key capabilities

Agent Studio: No-code platform to build, test, and iterate on specialized AI support agents.

30+ Data Connectors: Ingest knowledge from Zendesk, Slack, Confluence, Google Drive, and more.

Autonomous Resolution: Handles complex queries, troubleshooting, and order lookups without human intervention.

PII Screening: Built-in detection and redaction of sensitive customer data for SOC 2 compliance.

Cited Factual Answers: Every response includes citations from your documentation to ensure trust.

Hybrid Inbox: Seamlessly escalates complex issues to human agents with full context and summaries.

Synthetic Data Engine: Cleans noisy data inputs to improve the accuracy of the AI knowledge base.

Multi-Channel Deploy: One-click deployment to web chat, email, Slack, and helpdesk extensions.

Pricing

Paid — plans below

Startup

$5 / ticket

Up to 1,000 resolutions / month
30+ Integrations
Standard Agent Studio
Managed Onboarding

Growth

Enterprise

Contact sales

5,001+ resolutions / month
Volume discounts
Dedicated AI Specialist
Custom SOC 2 compliance reporting
SLA guarantees

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