Is there per-seat pricing on Userscom?

No, Userscom uses flat pricing plans with a fixed number of included team members rather than charging per-seat multipliers.

What counts as a conversation in Userscom?

A conversation is a single support thread initiated by a customer via email or live chat, regardless of the number of back-and-forth messages within it.

Are AI features included on cheaper plans?

Yes, AI ticket organization and AI draft replies are included on all paid plans starting at the $8/month Starter plan.

What happens when you hit the monthly conversation limit?

Existing conversations remain open and readable so your team can continue replying, but new incoming conversations are paused until you upgrade.

What are Custom Actions?

Custom Actions allow support agents to call external platform APIs (such as resetting password links or granting credits) directly inside the ticket sidebar.

Does Userscom offer a free trial?

Yes, Userscom provides a free-forever tier as well as a 14-day free trial on all paid plans without requiring a credit card upfront.

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Scheduled launch — Aug 25, 2026

Userscom is listed on AI Kaptan and will enter the daily launch competition on that day. Community upvotes open on launch day.

Customer Support

Freemium

Userscom

Userscom is a smart AI ticketing and live chat software that automates ticket sorting, drafts replies, and handles Stripe/Paddle refunds directly in ticket sidebars.

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Rating

Reviews

Upvotes

about 2 hours ago

Listed

Customer Support

Customer Communication

AI Chatbots

Ticketing System

Live Chat

Helpdesk

Tool information

Provider

Userscom

Platforms

Web

Languages

English

API Available

Yes

Added to directory

about 2 hours ago

Last updated

about 2 hours ago

Rating

Not available

Pricing

Freemium

About Userscom

What the tool does and who it's for

Userscom is an AI-powered ticketing and live chat platform designed for customer support teams and SaaS startups. It automatically categorizes tickets into AI-organized tabs and generates actionable to-do lists from incoming requests. The platform features direct integrations with Stripe and Paddle, allowing support agents to look up customer billing histories, issue refunds, and cancel subscriptions directly inside ticket sidebars. Additionally, Userscom supports AI draft replies, custom widget branding, email-first ticketing, and Custom Actions to trigger third-party API endpoints like account resets.

Key capabilities

AI Ticket Organisation: Automatically sorts tickets into defined tabs like Billing, Technical, and Feedback before opening the queue.

AI Draft Replies: AI analyzes the conversation history and generates response drafts for one-click review and sending.

Stripe & Paddle Integration: Look up customer accounts, view active subscriptions, process refunds, and cancel plans from the ticket sidebar.

Custom Actions: Invoke platform API endpoints directly from the ticket view to perform actions like password resets or credit adjustments.

Email Ticketing: Automatically converts support emails into tickets, letting agents reply from Gmail, Outlook, or any email client.

Lightweight Live Chat Widget: A fast, ~30 KB embeddable widget that converts live chat conversations into organized support tickets.

Shared Team Inbox: Assign and collaborate on tickets across team members with simple workspace management.

Customer Context Panel: Displays subscriber details, plans, companies, and custom parameters alongside active support threads.

Pricing

Freemium — plans below

Free

$0/month

20 conversations / month
1 team member
1 AI-organised tab
Live chat widget
No forced branding
AI draft replies
Email ticketing

Starter

$8/month

100 conversations / month
2 team members
3 AI-organised tabs
2 Custom Actions
AI draft replies
Email ticketing
Live chat widget
Paddle integration
Custom widget branding
API access
Dedicated support

Advance

Pro

$30/month

Unlimited conversations
Unlimited team members
Unlimited AI-organised tabs
20 Custom Actions
AI draft replies
Email ticketing
Custom widget branding
Paddle integration
API access
Dedicated support

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Userscom FAQs

Common questions about Userscom