Does VanChat require manual training?

No, VanChat is designed to be 'no-code'. Once installed on Shopify, it automatically reads your website content, including products, collections, and policies, to build its knowledge base.

Can VanChat handle order tracking?

Yes, VanChat integrates directly with Shopify's order system, allowing customers to check their order status and tracking information within the chat window.

What happens if the AI cannot answer a question?

VanChat can be configured to hand over the conversation to a human agent or collect the customer's contact information so you can follow up via email.

Does it support multiple languages?

Yes, VanChat is proficient in multiple languages and can detect and respond to customers in their native tongue automatically.

How does the 'Reply' credit system work?

Each response generated by the AI consumes one 'GPT Reply' credit from your monthly allowance. Internal testing and setup messages also count toward this limit.

Is there a free trial available?

VanChat typically offers a 7-day free trial on Shopify and has occasionally offered lifetime deals through platforms like AppSumo.

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Customer Support

Freemium

VanChat

An AI-powered shopping assistant for Shopify that automates customer support, provides product recommendations, and tracks orders to increase sales and reduce workload.

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Rating

Reviews

Upvotes

3 months ago

Listed

Shopify customer support

AI Chatbot

Ecommerce Sales

Customer Experience

Order Tracking

AI Sales Assistant

Automated Support

Tool information

Provider

Vanus Ltd

Platforms

Web

Shopify

Languages

English

French

German

Japanese

Chinese

Portuguese

Italian

Spanish

Added to directory

3 months ago

Last updated

about 1 month ago

Rating

Not available

Pricing

Freemium

About VanChat

What the tool does and who it's for

VanChat is a specialized AI customer support and sales assistant designed specifically for Shopify stores. Powered by ChatGPT, it automatically synchronizes with your product catalog, store policies, and FAQs to provide instant, human-like responses to 97% of customer inquiries. Beyond just support, VanChat acts as a proactive salesperson, offering smart product recommendations, processing order tracking requests, and providing personalized discounts to boost conversion rates and reduce support ticket volume.

Key capabilities

Automatic Data Sync: Instantly crawls Shopify product details, store policies, and FAQs upon installation.

Proactive Sales: Engages visitors with personalized product recommendations and discounts to drive conversions.

Order Tracking: Seamlessly integrates with Shopify orders to provide customers with real-time shipping updates.

Multilingual Support: Detects and responds to shoppers in multiple languages to support global storefronts.

Human Handover: Supports smooth transitions from AI to human agents when complex issues arise.

Lead Generation: Captures customer contact information during conversations to build your marketing database.

Customizable Branding: Ability to customize chat widget colors, logos, and 'Powered by' labels on higher tiers.

Sales Analytics: Provides insights into how many sales and leads were generated by the AI assistant.

Pricing

Freemium — plans below

Startup

$39/month

300 GPT Replies per month
AI trains with 50 data sources
1,000 products supported
1 team member
AI proactive sales
AI order tracking

Pro

Growth

$249/month

2,500 GPT Replies per month
AI trains with 300 data sources
10,000 products supported
5 team members
Advanced analytics
Remove 'Powered by VanChat'

Scale

$599/month

7,000 GPT Replies per month
AI trains with 700 data sources
Unlimited products supported
10 team members
Enterprise-level support

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