What messaging channels does Whelp support?

Whelp supports a wide range of channels including WhatsApp Business API, Facebook Messenger, Instagram Direct and Comments, Telegram, Email, and Live Chat widgets.

Can I use Whelp on my mobile phone?

Yes, Whelp offers dedicated mobile applications for both iOS and Android, allowing support agents to respond to customers from anywhere.

Does Whelp integrate with my existing CRM?

Whelp integrates with popular platforms like Shopify for e-commerce and Stripe for payments, as well as providing API access for custom CRM connections.

How does the AI chatbot work?

The Whelp AI chatbot uses natural language processing to understand customer intent and can automate up to 60% of repetitive inquiries. It can also perform a 'human takeover' where a live agent is notified if the bot cannot resolve the issue.

Are WhatsApp conversation charges included in the price?

No, businesses using the WhatsApp Business Platform are typically charged per conversation by Meta; these external costs are not included in the Whelp subscription fee.

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Customer Support

Freemium

Whelp

An AI-driven omnichannel support platform that unifies customer messages from social media, email, and chat into one collaborative inbox with automated bot resolution.

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Rating

Reviews

Upvotes

3 months ago

Listed

Customer Support

Omnichannel

Chatbot

Help Desk

WhatsApp Business

CRM Integration

Live Chat

Automation

Tool information

Provider

Whelp

Platforms

Web

iOS

Android

Languages

English

Spanish

Portuguese

French

German

Italian

Dutch

Arabic

Turkish

Russian

API Available

Yes

Added to directory

3 months ago

Last updated

about 2 months ago

Rating

Not available

Pricing

Freemium

About Whelp

What the tool does and who it's for

Whelp is an omnichannel customer support platform that centralizes communications from WhatsApp, Messenger, Instagram, Email, and Telegram into a single AI-powered inbox. It leverages conversational AI and a dynamic chatbot to automate up to 60% of incoming inquiries, helping businesses scale their support without increasing headcount. The platform includes features for live chat, CRM integration, and performance analytics to ensure a seamless customer journey across multiple touchpoints.

Key capabilities

Unified Inbox for all messaging channels (WhatsApp, FB, IG, etc.)

AI-powered Dynamic Chatbot for automated query resolution

Mobile applications for iOS and Android to manage support on the go

Real-time sentiment analysis and reporting metrics

Native integrations with Shopify, Stripe, and leading CRMs

Shared team inbox with internal notes and collaboration tools

Proactive chat and live website widgets

Multilingual support with automated translation capabilities

Pricing

Freemium — plans below

Free

One seat included
Live Chat widget for website
Unified inbox
Unlimited conversations
Mobile applications access

Standard

Advanced

Everything in Standard
Whelp AI & Dynamic Chatbot
Instagram and Facebook comments integration
Mobile chat SDKs
Dedicated Account Manager

Premium

Contact sales

On-premise integration
Whitelabeling options
Custom features development
Personalized SLA
Dedicated onboarding

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