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Freshworks
Customer support
Freemium

Freshworks

AI-driven business software for customer support, ITSM, and CRM. Featuring Freddy AI for autonomous resolutions and agent assistance across omnichannel platforms.

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Rating
0
Reviews
0
Upvotes
3 months ago
Listed
Customer support
ITSM
CRM
AI Chatbot
Help Desk
Omnichannel
Freddy AI
Sales Automation
Ticketing System
SaaS
Tool information
Provider
Freshworks Inc.
Platforms
Web
iOS
Android
Windows
macOS
Languages
English
French
German
Spanish
Portuguese
Italian
Japanese
Chinese
Dutch
Arabic
Russian
API Available
Yes
Added to directory
3 months ago
Last updated
about 1 month ago
Rating
Not available
Pricing
Freemium

About Freshworks

What the tool does and who it's for

Freshworks is an AI-powered business software suite designed to streamline customer support, IT service management (ITSM), and sales. Its core AI engine, Freddy AI, features an Autonomous Agent for 24/7 customer resolution and a Copilot to assist agents with real-time summaries, reply drafting, and sentiment analysis. Built to replace bloated legacy systems, Freshworks focuses on rapid deployment and ease of use across various channels including email, web chat, WhatsApp, and telephony.

Key capabilities

Freddy AI Agent: Autonomous AI for 24/7 resolution across chat and email.
Freddy AI Copilot: Real-time agent assistance including summarization and reply drafting.
Omnichannel Support: Unified inbox for WhatsApp, Facebook Messenger, SMS, and Email.
ITSM Modernization: AI-powered incident management and root cause analysis in Freshservice.
Predictive Sales Insights: AI-driven lead scoring and deal risk signals in Freshsales.
No-Code Bot Builder: Easy-to-use AI Agent Studio for configuring bot personas and workflows.
Multilingual Support: Automatic language detection and translation for global customer bases.
Advanced Analytics: Real-time dashboards and custom reporting to track team performance.

Pricing

Freemium — plans below

Free

$0

  • Up to 10 agents
  • Basic ticketing
  • Knowledge base
  • Mobile apps

Growth

$19

  • Automation rules
  • SLA management
  • Standard reports
  • 1,000+ marketplace apps

Pro

Most popular

$49

  • Multilingual support
  • Customizable dashboards
  • Freddy AI add-on available
  • Round-robin routing

Enterprise

$79

  • Skill-based routing
  • Sandbox environment
  • Audit logs
  • Highest API limits

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